Aviation Operations Coordinator – Airport Hub Team

🏢 ABOUT THE COMPANY

American Airlines is one of the world's largest airlines, founded in 1930. We operate over 6,700 flights daily to more than 350 destinations worldwide. Our mission is to 'connect people, places, and cultures with the highest level of service and quality.' As a global carrier, we strive to be a great place to work, fostering a culture of diversity, equity, and inclusion. We are proud of our achievements, including being named 'Best Airline in North America' by Skytrax.

🎯 ROLE OVERVIEW

In this part-time role, you will provide administrative support to the Airport Hub Team, ensuring seamless day-to-day operations at one of our UK airports. You will be responsible for coordinating flights, handling passenger complaints, and collaborating with team members to meet operational targets. Reporting to the Airport Manager, you will contribute to maintaining our high standards of customer service and operational excellence. Your efforts will directly impact our ability to deliver safe, efficient, and enjoyable travel experiences for our passengers.

📋 KEY RESPONSIBILITIES

Provide administrative support to the Airport Hub Team, including coordinating flights, handling passenger complaints, and updating operational schedules. Work closely with team members to ensure smooth day-to-day operations, including resolving conflicts and addressing issues promptly. Assist with managing airport resources, including personnel, vehicles, and equipment. Coordinate with external partners, such as ground handlers and airport authorities. Develop and maintain accurate records and reports, including operational statistics and passenger feedback. Collaborate with the Airport Manager to identify areas for improvement and implement changes to enhance operational efficiency. Provide exceptional customer service to passengers, responding to their queries and resolving issues in a timely and professional manner.

✅ REQUIRED QUALIFICATIONS

At least 2 years of experience in an administrative or operational role in the aviation or travel industry. A degree in a relevant field, such as business administration or hospitality. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Strong organizational and time management skills, with a high level of attention to detail. Ability to work flexibly, including evenings, weekends, and bank holidays. Basic knowledge of Microsoft Office and Airport Operations Systems.

⭐ PREFERRED QUALIFICATIONS

Experience working in an airport environment, with knowledge of airport procedures and regulations. Certificate in customer service or a related field. Familiarity with Airport Slot Allocation Systems.

💰 WHAT WE OFFER

We offer a competitive salary of £60,000 per annum, with the potential for bonuses. As an American Airlines employee, you will be eligible for our comprehensive health insurance plan, which includes medical, dental, and vision coverage. We also offer a retirement plan, with a company match of 5%. You will receive 28 days of annual leave, plus bank holidays. We provide a learning and development budget, which you can use to enhance your skills and knowledge in the aviation industry. Our hybrid work policy allows for flexible working arrangements, including remote work options. Our team is friendly, collaborative, and passionate about providing excellent customer service. We offer opportunities for growth and development, with a clear path for career progression.

👥 ABOUT THE TEAM

The Airport Hub Team is a dynamic and diverse group of professionals, working together to deliver exceptional operational performance at one of our UK airports. We are a tight-knit team, with a strong sense of camaraderie and a shared commitment to our customers. We recently achieved a significant reduction in flight delays, thanks to our collaborative efforts and focus on process improvement. We are proud of our recent wins and are excited about the opportunities that lie ahead.

📨 HOW TO APPLY

If you are a motivated and organized individual, with a passion for the aviation industry, please submit your application, including your CV and a cover letter. We look forward to hearing from you and exploring how you can contribute to our team's success.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to American Airlines. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.