Barista Team Member - Customer Experience Specialist

🏢 ABOUT THE COMPANY

Starbucks was founded in 1971 by Jerry Baldwin, Zev Siegl and Gordon Bowker in Seattle, Washington, USA. Today, we are one of the largest coffee chains in the world, with a presence in over 80 countries. Our mission is to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time. We aim to create a welcoming environment where everyone feels like they belong and where we can all thrive. With a strong focus on customer service and quality, we strive to be the best coffee company in the world, known for our commitment to sustainability, social responsibility and the well-being of our employees and customers.

🎯 ROLE OVERVIEW

As a Barista Team Member - Customer Experience Specialist, you will be the face of Starbucks in our stores across the UK. You will work closely with our store managers to deliver exceptional customer experiences and drive sales growth through upselling, promotions and other initiatives. You will be responsible for managing store stock, maintaining store appearance and ensuring that our high standards of quality and service are met at all times. You will report to the Store Manager and work as part of a close-knit team to achieve sales targets and deliver customer satisfaction.

📋 KEY RESPONSIBILITIES

• Prepare and serve high-quality beverages to customers using our menu and procedures, ensuring that every drink is made to our exacting standards.

• Provide exceptional customer service, responding to customer queries and concerns in a friendly and professional manner.

• Upsell and promote our products and services to customers, identifying opportunities to increase sales and drive revenue growth.

• Manage store stock levels, ensuring that inventory is accurately recorded and that stock levels are maintained to meet customer demand.

• Maintain store appearance, ensuring that our stores are clean, tidy and welcoming for customers.

• Work closely with colleagues to achieve sales targets and deliver customer satisfaction.

• Participate in training and development programs to improve skills and knowledge.

• Maintain accurate records and reports, including sales data and customer feedback.

• Identify and report any operational or customer service issues to the Store Manager.

• Participate in store events and initiatives to promote customer engagement and loyalty.

✅ REQUIRED QUALIFICATIONS

• 1+ years of experience in a customer-facing role, preferably in the retail or hospitality industry.

• GCSEs or equivalent in English and maths.

• Basic numeracy and literacy skills.

• Ability to work flexible hours, including weekends and bank holidays.

• Availability to work evenings and early mornings.

• Ability to lift and carry up to 25kg.

• Valid food safety certification.

• Ability to communicate effectively with colleagues and customers.

⭐ PREFERRED QUALIFICATIONS

• 2+ years of experience in a customer-facing role, preferably in the retail or hospitality industry.

• Previous experience in a leadership or supervisory role.

• Ability to work independently and make decisions.

• Basic computer skills, including Microsoft Office.

• Knowledge of our products and services.

• Ability to speak multiple languages.

• Previous experience in a fast-paced environment.

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000 - £80,000 per annum, depending on experience. Our benefits include a comprehensive pension scheme, generous holiday allowance, and access to a range of discounts and rewards. We also offer comprehensive training and development programs to help you grow your skills and knowledge.

We are committed to creating a positive and inclusive work environment, where everyone feels valued and respected. We believe in the importance of team collaboration and offer regular team-building activities and social events. We are passionate about sustainability and social responsibility and offer a range of opportunities for our staff to get involved.

👥 ABOUT THE TEAM

Our store teams are a close-knit group of people who are passionate about delivering exceptional customer experiences. We work collaboratively to achieve our sales targets and deliver customer satisfaction. Our teams are dynamic and fast-paced, with a focus on continuous improvement and innovation. We are passionate about developing the skills and knowledge of our staff and offer comprehensive training and development programs.

📨 HOW TO APPLY

To apply for this exciting role, please send your CV and a cover letter to [insert email address]. We look forward to hearing from you soon.

📋 Job Details

Job Type	PART TIME
Location	London, GB
Address	145-147 Oxford Street, W1D 1AT
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	starbucks
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to starbucks. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.