Barnes & Noble e-Commerce Operations Manager - US Remote

🏢 ABOUT THE COMPANY

Barnes & Noble is a leading book retailer in the United States, with over 650 stores across the country. Founded in 1873, we have a rich history of providing excellent customer service and promoting a love of reading in our communities. With a strong focus on innovation and customer experience, we are a great place to work for those who share our passion for books and learning.

As a Fortune 500 company, we pride ourselves on our commitment to our employees and the communities we serve. With a diverse team of over 30,000 employees, we offer a range of opportunities for career growth and development. From our competitive salary and benefits packages to our generous learning and development budget, we invest in our employees to help them achieve their full potential.

🎯 ROLE OVERVIEW

The Barnes & Noble e-Commerce Operations Manager is a critical role within our digital team, responsible for ensuring the smooth operation of our e-commerce platform and online shopping experience. Reporting to the e-Commerce Director, this role will work closely with cross-functional teams to drive business growth, improve customer satisfaction, and enhance our market position. Key responsibilities will include monitoring and analyzing sales data, identifying trends and areas for improvement, and developing strategies to increase online sales and customer engagement.

📋 KEY RESPONSIBILITIES

• Develop and implement e-commerce strategies to drive business growth and improve customer satisfaction

• Monitor and analyze sales data to identify trends and areas for improvement

• Collaborate with cross-functional teams to develop and implement marketing campaigns and promotions

• Work closely with the digital product team to ensure seamless integration with our e-commerce platform

• Collaborate with the logistics and supply chain teams to ensure efficient order fulfillment and delivery

• Conduct regular competitor analysis to stay ahead of the market and identify opportunities for improvement

• Develop and maintain key performance indicators (KPIs) to measure e-commerce performance

• Analyze customer feedback and develop strategies to improve the online shopping experience

• Collaborate with the data analytics team to develop and implement data-driven insights to inform business decisions

• Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and growth

• Develop and implement processes and procedures to ensure efficient and effective e-commerce operations

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in e-commerce operations, digital marketing, or a related field

• Bachelor's degree in Business Administration, Marketing, or a related field

• Proven track record of success in driving business growth and improving customer satisfaction

• Strong analytical and problem-solving skills, with ability to interpret complex data sets and develop actionable insights

• Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams

• Strong project management skills, with ability to prioritize multiple projects and meet deadlines

• Experience with e-commerce platforms, digital marketing tools, and data analytics software

• Familiarity with Agile project management methodologies and Lean principles

• Certifications in e-commerce, digital marketing, or project management a plus

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Marketing, or a related field

• Experience with artificial intelligence, machine learning, or other emerging technologies

• Certification in data analysis, digital marketing, or project management

• Familiarity with cloud-based platforms and tools

• Experience working in a fast-paced, dynamic environment

💰 WHAT WE OFFER

At Barnes & Noble, we offer a competitive salary range of $50,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and generous vacation days. Our learning and development budget is designed to help you achieve your career goals, with opportunities for training, education, and professional development. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our team culture is collaborative and supportive, with a focus on innovation, creativity, and customer satisfaction.

👥 ABOUT THE TEAM

Our e-commerce team is a dynamic and collaborative group of professionals who are passionate about delivering an exceptional online shopping experience. With a team size of around 10 people, we work closely together to drive business growth, improve customer satisfaction, and stay ahead of the market. We are a fast-paced and agile team, with a strong focus on innovation and customer satisfaction. Recent wins include launching a new e-commerce platform, improving customer satisfaction ratings by 20%, and increasing online sales by 15%.

📨 HOW TO APPLY

If you are a motivated and experienced professional with a passion for e-commerce and customer satisfaction, please submit your application, including your resume and cover letter, to our website. We look forward to hearing from you and exploring the opportunity to join our team.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, US
Address	1 Corporate Plaza, 10001
Salary	USD 50,000 – 80,000 / year
Industry	General
Company	Barnes & Noble
Valid Until	2026-09-11

📨 How to Apply

Submit your updated CV and a brief cover letter to Barnes & Noble. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.