Chipotle Germany Restaurant Operations Manager - Quality Control and Employee Experience

🏢 ABOUT THE COMPANY

Chipotle Mexican Grill is a fast-casual restaurant chain that was founded in 1993 in Denver, Colorado. Our mission is to serve responsibly sourced, high-quality food in a welcoming atmosphere. We are proud to have over 2,000 locations across the globe and a strong commitment to sustainability, community involvement, and employee development. At Chipotle, we strive to create a positive impact on the environment, our customers, and our team members. Our company culture is built on a passion for food, people, and community.

🎯 ROLE OVERVIEW

As the Restaurant Operations Manager - Quality Control and Employee Experience, you will play a critical role in ensuring the highest standards of quality and service in our German restaurants. Reporting directly to the Restaurant Manager, you will be responsible for driving the implementation of operational processes and procedures that maintain the integrity of our food and the well-being of our employees. Your success in this role will have a direct impact on customer satisfaction, employee engagement, and overall business performance.

📋 KEY RESPONSIBILITIES

Manage and maintain accurate records of quality control procedures, food safety protocols, and employee training programs.

Ensure compliance with food safety regulations, health and safety standards, and company policies.

Develop and implement training programs to enhance employee knowledge and skills, focusing on customer service, food preparation, and kitchen operations.

Conduct regular quality control and risk assessments to identify areas for improvement.

Collaborate with the Restaurant Manager to achieve business objectives, such as sales growth, customer satisfaction, and employee retention.

Establish open communication channels with employees, providing feedback and coaching to enhance performance and job satisfaction.

Monitor and analyze key performance indicators (KPIs) to inform operational decisions and optimize business performance.

✅ REQUIRED QUALIFICATIONS

3+ years of experience in restaurant operations, quality control, or employee experience management.

Bachelor's degree in hospitality, food science, or a related field.

Proven experience in developing and implementing quality control procedures and employee training programs.

Strong knowledge of food safety regulations, health and safety standards, and company policies.

Excellent communication and interpersonal skills, with the ability to lead and motivate teams.

⭐ PREFERRED QUALIFICATIONS

Certification in food safety or quality control (e.g., HACCP, SQF).

Experience in a fast-paced, dynamic environment with multiple locations.

Leadership experience in training and development programs.

Proficiency in Microsoft Office Suite and data analysis tools (e.g., Excel, Tableau).

💰 WHAT WE OFFER

Base salary: €60,000 - €80,000 per year.

Comprehensive health insurance, including medical, dental, and vision coverage.

Employee pension plan with a 5% employer contribution.

20 paid vacation days per year, plus public holidays and flexible paid time off.

€1,000 annual learning and development budget for professional growth and education.

Flexible hybrid work arrangement, with 2 days of remote work per week.

A dynamic, collaborative team culture with opportunities for growth and advancement.

👥 ABOUT THE TEAM

Our restaurant operations team is composed of experienced professionals dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality and service. We foster an open and supportive environment, with regular team meetings, training sessions, and social events. Our team has recently achieved success in implementing new quality control procedures and employee training programs, leading to improved customer satisfaction and employee engagement.

📨 HOW TO APPLY

To apply for the Restaurant Operations Manager - Quality Control and Employee Experience position, please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We expect to review applications within 2-3 weeks and schedule interviews in the following week.

📋 Job Details

Job Type	FULL TIME
Location	Berlin, DE
Address	Kolberger Str. 21, 10965
Salary	EUR 60,000 – 80,000 / year
Industry	General
Company	Chipotle
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Chipotle. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.