Cloud-Based IT Service Delivery Manager — Aviation Industry

🏢 ABOUT THE COMPANY

United Airlines is one of the world's largest airlines, founded in 1926 and operating globally with over 100,000 employees. Our mission is to connect the world with innovative, safe, and affordable air travel experiences. With a commitment to excellence, we strive to be the airline of choice for our customers, team members, and shareholders alike. As a leader in the aviation industry, we have a long history of pioneering achievements, from being the first airline to fly the supersonic Concorde to introducing sustainable aviation fuels to our operations. We are proud to be a great place to work, with a strong culture of teamwork, collaboration, and continuous learning.

🎯 ROLE OVERVIEW

As a Cloud-Based IT Service Delivery Manager, you will play a critical role in ensuring the smooth operation of our global IT infrastructure, with a focus on cloud-based services. You will report directly to the Senior Director of IT Service Delivery and lead a team of IT experts to deliver high-quality services to our customers and business stakeholders. In this role, you will have the opportunity to drive innovation, implement new technologies, and develop strategic partnerships that will shape the future of our IT services.

📋 KEY RESPONSIBILITIES

• Develop and implement a cloud-based IT service strategy that aligns with business objectives and industry trends.

• Lead a team of IT experts to deliver cloud-based services, including migration, deployment, and management of cloud-based applications and infrastructure.

• Collaborate with cross-functional teams to identify business requirements and develop solutions that meet those needs.

• Establish and maintain relationships with cloud service providers to negotiate contracts, manage capacity, and ensure high-quality service delivery.

• Develop and manage IT service management processes, including incident management, problem management, and change management.

• Monitor and report on IT service performance, identifying areas for improvement and implementing corrective actions.

• Ensure compliance with regulatory requirements and industry standards, such as GDPR and ISO 27001.

• Foster a culture of continuous learning and professional development within the team, staying up-to-date with emerging technologies and best practices.

• Develop and manage budgets, resources, and project plans to ensure efficient delivery of IT services.

• Provide input to IT strategy and roadmap, ensuring alignment with business objectives and industry trends.

• Represent IT in key business initiatives and projects, working closely with stakeholders to deliver business value.

✅ REQUIRED QUALIFICATIONS

• 8+ years of experience in IT service management, with a focus on cloud-based services.

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience in leading IT teams, with a track record of delivering high-quality services.

• Strong understanding of cloud service providers, including AWS, Azure, and Google Cloud Platform.

• Experience with IT service management tools, such as ServiceNow, BMC Helix, or JIRA.

• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

• Ability to work in a fast-paced, dynamic environment, with a willingness to adapt to changing priorities and deadlines.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Computer Science, Information Technology, or related field.

• Experience with agile methodologies, such as Scrum or Kanban.

• Certification in IT service management, such as ITIL or COBIT.

• Knowledge of cloud security and compliance frameworks, such as AWS Well-Architected Framework or Azure Security and Compliance.

💰 WHAT WE OFFER

At United Airlines, we offer a highly competitive salary range of £50,000 to £80,000 per annum, depending on experience. We also offer a comprehensive benefits package, including private medical insurance, a retirement plan, and a generous vacation package. Our learning and development budget supports continuous professional development, with opportunities for training, mentorship, and certifications. We offer a flexible remote or hybrid policy, allowing team members to work from home or in our offices, depending on their needs. Our team culture is collaborative, inclusive, and diverse, with a strong emphasis on teamwork, respect, and open communication. We offer a clear growth path for career advancement, with opportunities for promotion and professional development.

👥 ABOUT THE TEAM

Our IT service delivery team is a dynamic and experienced group of professionals, with a strong focus on delivering high-quality services to our customers and business stakeholders. We work collaboratively with cross-functional teams to identify business requirements and develop solutions that meet those needs. Our team is committed to continuous learning and professional development, staying up-to-date with emerging technologies and best practices. We have recently completed several successful projects, including the migration of our email services to the cloud and the implementation of a new IT service management tool.

📨 HOW TO APPLY

If you are a motivated and experienced IT professional with a passion for cloud-based services, please submit your application, including your resume and a cover letter, to our HR team. We look forward to hearing from you!

Please allow 5-7 business days for a response to your application. We appreciate your interest in joining our team and look forward to the opportunity to discuss your qualifications further.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	1 Argyle Square, London, GB, GB-LON-EC1A
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	United Airlines
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to United Airlines. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.