Customer Success Manager for German Market Expansion

🏢 ABOUT THE COMPANY

Burlington is a leading international company founded in 1960 with a mission to deliver exceptional customer experiences. With over 10,000 employees worldwide, we operate in multiple industries, providing innovative solutions to our clients. Our company culture values innovation, collaboration, and customer-centricity, which have enabled us to achieve remarkable growth and recognition as a great place to work.

🎯 ROLE OVERVIEW

As a Customer Success Manager for our German market expansion, you will be responsible for ensuring customer satisfaction, reducing churn rates, and driving revenue growth. You will report directly to the Director of Customer Success and will work closely with cross-functional teams, including sales, marketing, and product. Your impact will be measured by the retention rates and growth of our customer base in Germany.

📋 KEY RESPONSIBILITIES

- Develop and execute customized success plans for key customers to meet their business objectives.

- Conduct regular business reviews, providing actionable insights and strategic recommendations to customers.

- Collaborate with the sales team to identify new sales opportunities and upsell/cross-sell existing customers.

- Work closely with the customer success team to ensure seamless onboarding and ongoing support for customers.

- Analyze customer health scores and develop strategies to reduce churn rates.

- Provide regular progress updates to the Director of Customer Success and other stakeholders.

- Identify areas for process improvement and implement changes to drive customer success.

- Stay up-to-date with industry trends and best practices to inform customer success strategies.

✅ REQUIRED QUALIFICATIONS

- 5+ years of experience in customer success, account management, or a related field.

- Proven track record of delivering customer success and growth in a B2B environment.

- Strong understanding of customer-centricity, customer journey mapping, and customer success methodologies.

- Excellent communication, interpersonal, and project management skills.

- Proficiency in CRM software, such as Salesforce, and data analysis tools, such as Excel.

- Bachelor's degree in Business Administration, Marketing, or a related field.

⭐ PREFERRED QUALIFICATIONS

- Experience working in a similar role for a software or SaaS company.

- Knowledge of German language and culture, a plus.

- Familiarity with customer success metrics, such as customer health scores and churn rates.

- Certification in customer success, such as CSM or CSSM.

💰 WHAT WE OFFER

As a valued member of our team, you can expect a competitive salary range of €55,000 - €75,000 per year, depending on experience.

We offer a comprehensive health insurance plan, a retirement plan with company matching, and 30 days of paid vacation per year.

Our company is committed to the growth and development of our employees, offering a dedicated learning and development budget.

As a remote-friendly company, you will have the flexibility to work from anywhere, with regular virtual team meetings and social events.

Our team values collaboration, open communication, and a customer-centric approach, which has enabled us to achieve remarkable success and recognition as a great place to work.

👥 ABOUT THE TEAM

Our Customer Success team is a dynamic and close-knit group of professionals passionate about delivering exceptional customer experiences. We work collaboratively, sharing knowledge and best practices to drive customer success and growth. Recent wins include a significant increase in customer retention rates and a successful launch of a new product.

📨 HOW TO APPLY

If you are a customer-centric and results-driven professional seeking a new challenge, please submit your application, including your resume, a cover letter, and any relevant certifications, to [insert contact email]. We look forward to hearing from you and exploring how you can contribute to our success.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Münchner Str. 12, 12345
Salary	EUR 50,000 – 80,000 / year
Industry	General
Company	Burlington
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Burlington. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.