Delivery Operations Manager — German Market Expansion

🏢 ABOUT THE COMPANY

DoorDash is a leading food delivery and logistics company founded in 2013, with a mission to connect people with the best of their cities' culinary scenes. With a presence in over 7,000 cities across the globe, we've grown to become one of the largest food delivery companies in the world, providing a platform for restaurants, dashers, and customers alike to connect and thrive. Our company values include a focus on innovation, community, and collaboration, and we're committed to creating a workplace that's inclusive, supportive, and rewarding for all our team members. Whether it's through our dedication to customer satisfaction, our commitment to diversity and inclusion, or our passion for innovation and growth, we're proud to be a leader in the food delivery industry.

🎯 ROLE OVERVIEW

As a Delivery Operations Manager, you'll play a critical role in driving the growth and success of our German market expansion. Working closely with our senior leadership team, you'll be responsible for developing and implementing strategies to optimize our delivery operations, improve customer satisfaction, and increase revenue. You'll lead a team of operations managers and work closely with our dashing force, restaurants, and customers to ensure seamless and efficient delivery experiences. Your impact will be felt across the entire organization, from driving business growth to improving customer satisfaction and loyalty.

📋 KEY RESPONSIBILITIES

• Develop and implement operational strategies to drive growth and improve efficiency in the German market

• Lead a team of operations managers to ensure successful delivery operations and customer satisfaction

• Collaborate with our dashing force, restaurants, and customers to resolve issues and improve delivery experiences

• Analyze operational data to identify trends, opportunities, and areas for improvement

• Develop and implement process improvements to increase efficiency and reduce costs

• Work closely with our senior leadership team to drive business growth and strategy

• Develop and maintain strong relationships with key stakeholders, including restaurants, customers, and dashers

• Identify and capitalize on opportunities for growth and expansion in the German market

• Develop and manage operational budgets and forecasts to ensure accurate financial planning

• Collaborate with our customer success team to resolve customer issues and improve satisfaction

• Stay up-to-date with industry trends and best practices to drive innovation and improvement

• Develop and implement training programs to ensure our operations managers and dashers have the skills and knowledge needed to succeed

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in operations management or a related field

• Bachelor's degree in Business Administration, Operations Management, or a related field

• Proven track record of driving growth and improvement in operations

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to analyze data and drive business decisions

• Experience working in a fast-paced, dynamic environment

• Strong problem-solving and critical thinking skills

• Fluent in German and English

• Familiarity with food delivery and logistics operations

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Operations Management, or a related field

• 3+ years of experience in a leadership or management role

• Experience working in a food delivery or logistics company

• Knowledge of German market trends and regulations

• Familiarity with operational tools and software

• Certification in operations management or a related field

💰 WHAT WE OFFER

At DoorDash, we offer a competitive salary range of EUR 50,000 - EUR 80,000 per year, as well as a comprehensive benefits package that includes health insurance, a retirement plan, and paid vacation days. We also offer a generous learning and development budget, as well as opportunities for growth and advancement in a dynamic and fast-paced environment. Our team is passionate about innovation, community, and collaboration, and we're committed to creating a workplace that's inclusive, supportive, and rewarding for all our team members. With a focus on work-life balance and flexibility, we offer a hybrid work policy that allows you to work from home or in our office, depending on your needs and preferences.

👥 ABOUT THE TEAM

Our team is made up of passionate, driven, and collaborative individuals who are committed to driving the success of our German market expansion. With a focus on innovation, customer satisfaction, and growth, we're always looking for new ways to improve our operations and delivery experiences. Our team is small but mighty, with a mix of experienced operations managers, customer success specialists, and dashers who work together to ensure seamless and efficient delivery experiences. We're proud of our recent wins and projects, including the launch of our new dashing app and the implementation of our automated delivery system. With a focus on continuous learning and improvement, we're always looking for new ways to drive growth and innovation.

📨 HOW TO APPLY

If you're passionate about operations management and are looking for a new challenge, we'd love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring the opportunity to join our team!

📋 Job Details

Job Type	FULL TIME
Location	Berlin, DE
Address	Münchner Str. 25, 10559
Salary	EUR 50,000 – 80,000 / year
Industry	General
Company	DoorDash
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to DoorDash. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.