Delivery Operations Manager - Philippines Remote

🏢 ABOUT THE COMPANY

Domino's Pizza PH, part of the world's largest pizza chain, was founded in 1995 in the Philippines. Our mission is to be the most loved pizza brand, making a difference in people's lives through convenient, quality food and exceptional service. With over 250 locations and a team of over 10,000, we pride ourselves on our fast-paced, dynamic environment and commitment to innovation, customer satisfaction, and employee development.

🎯 ROLE OVERVIEW

As the Delivery Operations Manager - Philippines Remote, you will lead and manage our delivery operations from start to finish, ensuring seamless customer experience, efficient logistics, and high-quality food production. You will oversee delivery routes, manage our network of drivers, and collaborate with restaurant teams to meet customer delivery expectations. Reporting to the Director of Delivery Operations, you will have a significant impact on our business growth and customer satisfaction.

📋 KEY RESPONSIBILITIES

Develop and execute delivery operations strategies to drive customer satisfaction, delivery efficiency, and restaurant productivity.

Manage and optimize delivery routes, schedules, and driver performance to meet customer expectations.

Collaborate with restaurant teams to ensure high-quality food production, accurate orders, and timely delivery.

Analyze data and metrics to identify opportunities for improvement and implement changes to increase efficiency and reduce costs.

Foster open communication with drivers, restaurant teams, and dispatchers to resolve delivery-related issues and improve customer experience.

Conduct regular training and coaching for delivery drivers to ensure compliance with safety protocols and company standards.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in delivery management, logistics, or a related field with a proven track record of success.

Bachelor's degree in Business Administration, Operations Management, or a related field.

Strong technical skills in Microsoft Office, Google Suite, and software applications relevant to delivery operations.

Excellent communication, leadership, and problem-solving skills with the ability to work in a fast-paced environment.

Ability to travel up to 20% for training and meetings.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Operations Management, or a related field.

Experience with delivery operations management software, such as RouteXL or similar tools.

Proficiency in data analysis and reporting tools, such as Excel or Tableau.

Familiarity with the Philippine transportation industry and delivery regulations.

💰 WHAT WE OFFER

We offer a competitive salary range of PHP 50,000 - 80,000 per month, depending on experience.

A comprehensive health insurance plan for you and your family.

A retirement plan with a 10% company match.

20 paid vacation days per year and 10 sick leave days.

A learning and development budget for professional growth and development.

A remote work policy with flexible working arrangements.

A dynamic, fast-paced work environment with opportunities for growth and development.

👥 ABOUT THE TEAM

You will be part of our fast-paced and dynamic delivery operations team, consisting of 5-7 members who work closely together to drive customer satisfaction and business growth. Our team is known for their collaborative spirit, open communication, and commitment to excellence.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to receiving your application within 2 weeks. Please note that only shortlisted candidates will be contacted for an interview.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, PH
Address	1680 EDSA, Quezon City, Metro Manila, 1145
Salary	PHP 50,000 – 80,000 / year
Industry	General
Company	Domino's
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to Domino's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.