Digital Customer Experience Evangelist

🏢 ABOUT THE COMPANY

Starbucks Corporation is a global leader in the coffee industry, founded in 1971 with a mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. With over 30,000 stores in more than 75 countries, Starbucks is committed to creating a culture of warmth, inclusivity, and respect. We take pride in our high-quality products, exceptional customer service, and dedication to sustainability. As a company, we have made significant strides in reducing our environmental impact, promoting diversity and equity, and supporting community development programs.

🎯 ROLE OVERVIEW

The Digital Customer Experience Evangelist will play a key role in shaping the future of customer experience at Starbucks, leveraging their expertise in digital transformation, customer-centricity, and innovation to drive business growth and customer satisfaction. This individual will report directly to the Head of Digital Experience and will work closely with cross-functional teams to design and implement cutting-edge digital solutions that exceed customer expectations. By fostering a deep understanding of customer needs and preferences, the Digital Customer Experience Evangelist will help identify new revenue streams, improve operational efficiency, and enhance the overall brand experience.

📋 KEY RESPONSIBILITIES

* Conduct comprehensive customer research to identify pain points, preferences, and emerging trends in digital customer experience.

* Collaborate with product owners, designers, and engineers to design and develop intuitive, user-centered digital solutions that meet customer needs.

* Develop and maintain a deep understanding of emerging technologies, such as AI, AR, and IoT, to inform digital strategy and innovation.

* Conduct workshops and training sessions to educate stakeholders on digital customer experience best practices and tools.

* Foster a culture of experimentation and continuous learning, encouraging team members to explore new ideas and approaches.

* Develop and track key metrics to measure the effectiveness of digital customer experience initiatives.

* Develop and deliver compelling presentations to senior leadership and stakeholders on digital customer experience strategies and results.

* Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of digital customer experience teams.

* Develop and maintain relationships with key partners, vendors, and industry experts to stay up-to-date on the latest trends and best practices.

* Stay up-to-date with industry developments and emerging trends, incorporating new insights into digital customer experience strategies.

* Collaborate with cross-functional teams to develop and implement customer experience metrics and analytics tools.

✅ REQUIRED QUALIFICATIONS

* 8+ years of experience in digital transformation, customer experience, or a related field.

* Proven track record of delivering successful digital projects that drive business growth and customer satisfaction.

* Deep understanding of customer-centric design principles, user experience, and human-centered design thinking.

* Strong expertise in digital technologies, such as AI, AR, and IoT, and their applications in customer experience.

* Experience with agile methodologies, such as Scrum or Kanban.

* Excellent communication, presentation, and interpersonal skills.

* Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

* Experience with customer analytics tools, such as Google Analytics or Adobe Analytics.

⭐ PREFERRED QUALIFICATIONS

* Master's degree in related field (e.g., UX design, human-computer interaction, digital media).

* Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities.

* Certification in digital marketing, customer experience, or related field.

* Experience with design thinking methodologies, such as Design Thinking or Lean Startup.

* Familiarity with cloud-based tools, such as Salesforce or AWS.

💰 WHAT WE OFFER

* Competitive salary range of £50,000 - £80,000 per annum.

* Comprehensive health insurance package, including medical, dental, and vision coverage.

* 401(k) retirement plan with company match.

* Generous vacation policy, including paid time off and holidays.

* Learning and development budget to support ongoing education and professional growth.

* Flexible remote work policy, with the option to work from home or in-office.

* Collaborative and inclusive team culture, with opportunities for career growth and development.

👥 ABOUT THE TEAM

The Digital Customer Experience team is a dynamic and collaborative group of professionals passionate about delivering exceptional customer experiences. With a mix of experienced marketers, designers, and engineers, the team is dedicated to staying at the forefront of digital innovation and customer-centricity. Recent wins include the launch of a new mobile app that has seen a 25% increase in customer engagement and the implementation of a customer feedback platform that has improved customer satisfaction ratings by 15%.

📨 HOW TO APPLY

If you are a motivated and results-driven professional with a passion for digital customer experience, please submit your application, including your resume and a cover letter, to [insert contact email]. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. We anticipate reviewing applications within 2-3 weeks of receipt and will contact selected candidates to schedule an interview.

📋 Job Details

Job Type	🌐 Remote
Location	London, GB
Address	1 The Strand, WC2N 5EH
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	starbucks
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to starbucks. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.