Digital Customer Experience Lead UK

🏢 ABOUT THE COMPANY

Starbucks Corporation is an American coffee company and coffee roaster based in Seattle, Washington. Founded in 1971, Starbucks is the largest coffee shop chain in the world, with more than 33,000 stores across 83 countries. At Starbucks, our mission is to inspire and nurture the human spirit — one person, one cup and one neighborhood at a time. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.

🎯 ROLE OVERVIEW

As a Digital Customer Experience Lead UK, you will be responsible for leading the development and implementation of digital customer experience strategies across the UK market. You will work closely with cross-functional teams to deliver seamless customer experiences across all digital touchpoints, from e-commerce to social media. Reporting to the UK Managing Director, you will be an integral part of our leadership team, driving business growth and innovation.

📋 KEY RESPONSIBILITIES

• Develop and execute comprehensive digital customer experience strategies that drive business growth and customer engagement.

• Collaborate with cross-functional teams to design and implement customer-centric digital experiences that meet business objectives.

• Conduct market research and analysis to inform digital customer experience strategies and identify opportunities for growth.

• Work with the UK marketing team to develop and execute digital marketing campaigns that drive customer engagement and conversion.

• Stay up-to-date with industry trends and best practices in digital customer experience and apply this knowledge to inform strategy and decision-making.

• Develop and maintain relationships with key stakeholders, including customers, partners and suppliers.

• Lead the development and implementation of digital customer experience metrics and reporting.

• Provide coaching and guidance to junior team members to help them develop their skills and expertise.

• Identify opportunities for process improvements and implement changes to drive efficiency and productivity.

• Monitor and mitigate risks associated with digital customer experience initiatives.

• Collaborate with IT teams to ensure seamless integration of digital customer experience initiatives with IT systems and processes.

• Develop and manage digital customer experience budgets and resource plans.

• Stay within budget and ensure efficient use of resources to deliver high-quality results.

✅ REQUIRED QUALIFICATIONS

• 7+ years of experience in digital customer experience leadership roles, preferably in the retail or hospitality industry.

• Proven track record of developing and executing successful digital customer experience strategies that drive business growth and customer engagement.

• Deep understanding of digital customer experience principles, including user experience (UX) and user interface (UI) design.

• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform strategy and decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.

• Strong business acumen, with the ability to translate digital customer experience strategy into business outcomes.

• Experience working with e-commerce platforms, social media and customer relationship management (CRM) systems.

• Familiarity with industry trends and best practices in digital customer experience.

⭐ PREFERRED QUALIFICATIONS

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

• Experience working in a matrix organization with multiple stakeholders and competing priorities.

• Certification in digital customer experience, such as Certified Customer Experience Professional (CCXP).

• Experience working with digital analytics tools, such as Google Analytics.

• Experience working with digital marketing automation tools, such as Marketo.

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000 - £80,000 per annum, depending on experience. We also offer a range of benefits, including health insurance, retirement plan and vacation days. Our company culture is built on a foundation of respect, empathy and inclusivity, and we offer opportunities for growth and development through our learning and development budget. We are committed to creating a workplace that is inclusive and accessible for all employees.

👥 ABOUT THE TEAM

Our team is passionate about creating exceptional customer experiences that drive business growth and customer engagement. We are a collaborative and dynamic team that values innovation, creativity and continuous learning. We strive to make a positive impact in the world and are committed to creating a workplace that is inclusive and accessible for all employees.

📨 HOW TO APPLY

To apply for this opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	London, GB
Address	123 Regent Street, W1B 4RT
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	starbucks
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to starbucks. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.