Digital Experience Design Lead — Chipotle Mexico E-commerce Team

🏢 ABOUT THE COMPANY

Chipotle Mexican Grill was founded in 1993 by Steve Ells and has since grown to over 2,500 locations in the United States, United Kingdom, Canada, Germany, France, and Mexico. We're on a mission to change the way people think about and experience fast-casual food. Our commitment to serving 'Food With Integrity' drives us to source ingredients responsibly and cook with passion. We're proud to be a great place to work, with a culture that values teamwork, respect, and fun. Our restaurants are known for their friendly service and high-quality food, and we're expanding our online presence to meet the evolving needs of our customers.

🎯 ROLE OVERVIEW

As the Digital Experience Design Lead, you'll play a critical role in shaping the online experience for Chipotle Mexico. You'll report directly to the Director of E-commerce and collaborate closely with cross-functional teams to design and implement user-centered solutions that drive online sales and customer engagement. Your impact will be felt across the business, from improving the user experience to informing product development and marketing strategies.

📋 KEY RESPONSIBILITIES

Develop user personas and user journey maps to inform digital product development and marketing strategies Participate in user research and testing to validate design decisions Collaborate with product managers and engineers to design and launch new digital products and features Develop and maintain design systems and style guides to ensure consistency across digital channels Create and manage wireframes, prototypes, and high-fidelity designs for web and mobile applications Conduct usability testing and gather feedback to iterate on design solutions Stay up-to-date with industry trends and best practices in digital experience design Mentor junior designers and provide design guidance and feedback

✅ REQUIRED QUALIFICATIONS

5+ years of experience in digital product design, with a focus on user experience and user research Bachelor's degree in Design, Human-Computer Interaction, or a related field Proficiency in Sketch, Figma, Adobe Creative Suite, and InVision Strong understanding of human-centered design principles and design thinking Experience with usability testing and user research methods Excellent verbal and written communication skills

⭐ PREFERRED QUALIFICATIONS

Master's degree in Design or a related field Experience with design system development and maintenance Familiarity with front-end development and HTML/CSS knowledge

💰 WHAT WE OFFER

We offer a competitive salary range of 50,000 - 80,000 MXN per month, plus benefits, including health insurance and a retirement plan. You'll receive 15 days of paid vacation per year, plus 10 paid holidays. Our learning and development budget is generous, and we encourage professional growth and development. Our remote work policy allows for flexibility and work-life balance. Our team culture values teamwork, respect, and fun, and we're committed to creating a workplace that's inclusive and supportive.

👥 ABOUT THE TEAM

Our e-commerce team is a small but mighty group of experts who are passionate about creating online experiences that delight our customers. We work closely together to design and launch new digital products and features, and we're always looking for new ways to innovate and improve. We're a remote team, so you'll have the flexibility to work from anywhere, but we also value in-person collaboration and connection.

📨 HOW TO APPLY

To apply, please submit your resume, a portfolio of your design work, and a cover letter that explains why you're the perfect fit for this role. We'll review applications on a rolling basis, so don't wait to apply. We can't wait to hear from you!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Chipotle. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.