Digital Experience Manager — E-Commerce Operations

🏢 ABOUT THE COMPANY

Michaels is a leading art, craft, and DIY retail company founded in 1973 in Irving, Texas, USA. With over 1,250 stores worldwide, we've become the go-to destination for creative enthusiasts. We pride ourselves on our commitment to making a difference in our customers' lives by providing innovative products, engaging shopping experiences, and community-driven initiatives. As a trusted brand, we consistently rank among the top retailers in the United States. Our team is passionate about innovation, inclusivity, and making a positive impact on our customers and the environment.

🎯 ROLE OVERVIEW

As a Digital Experience Manager, you will be responsible for designing, developing, and implementing seamless e-commerce experiences for our customers across various digital channels. You will work closely with our cross-functional team to ensure the online shopping experience is user-friendly, engaging, and meets our brand's high standards. Reporting to the Director of E-commerce, you will drive business growth by optimizing conversion rates, improving customer satisfaction, and staying up-to-date with the latest e-commerce trends.

📋 KEY RESPONSIBILITIES

Develop and implement data-driven strategies to enhance the user experience, resulting in increased conversion rates and improved customer engagement.

Collaborate with our design and development teams to ensure a unified and cohesive brand experience across all digital platforms.

Stay up-to-date with the latest e-commerce trends, technologies, and industry best practices to continuously improve our online shopping experience.

Conduct user research and analyze data to identify key areas for improvement and inform future design and development decisions.

Work closely with the marketing team to ensure seamless integration of online marketing campaigns and promotions.

Develop and maintain relationships with key stakeholders, including suppliers, partners, and internal teams.

✅ REQUIRED QUALIFICATIONS

At least 5 years of experience in digital experience management, e-commerce, or a related field.

Bachelor's degree in Computer Science, Information Systems, or a related field.

Proven experience with e-commerce platforms, such as Shopify, Magento, or Salesforce Commerce Cloud.

Strong understanding of user experience (UX) principles, e-commerce trends, and digital marketing strategies.

Excellent communication, project management, and problem-solving skills.

⭐ PREFERRED QUALIFICATIONS

Master's degree in a related field.

Experience with data analysis and visualization tools, such as Google Analytics or Tableau.

Knowledge of agile project management methodologies and tools, such as Jira or Asana.

💰 WHAT WE OFFER

As a valued member of our team, you will be offered a competitive salary range of EUR 50,000 - EUR 80,000 based on experience. We also provide a comprehensive benefits package, including health insurance, a retirement plan, and paid vacation days. Our company culture prioritizes work-life balance, continuous learning, and teamwork. You will be given a budget for professional development and training to enhance your skills and stay up-to-date with industry trends. As a remote team, we work collaboratively and communicate effectively using digital tools to foster a sense of community and connection.

👥 ABOUT THE TEAM

Our e-commerce team consists of experienced professionals from various backgrounds, including design, development, marketing, and customer service. We work together to create innovative solutions that meet our customers' evolving needs. Our team is passionate about collaboration, open communication, and continuous learning. We prioritize work-life balance, flexible working hours, and regular team-building activities to foster a positive and inclusive work environment.

📨 HOW TO APPLY

We invite you to submit your application, including your resume, a cover letter outlining your experience and qualifications, and any relevant work samples. We aim to review applications within 7-10 business days. If selected, you will be contacted to schedule an interview or a series of assessments.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Michaels. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.