Digital Solutions Lead - Omnichannel Customer Experience

🏢 ABOUT THE COMPANY

Chipotle Mexican Grill was founded in 1993 in Denver, Colorado, and has since grown to become one of the largest fast-casual restaurant chains in the United States. At Chipotle, our mission is to serve responsibly sourced, sustainably produced food with bold flavors. We operate over 2,000 restaurants across the country, employing over 90,000 people and generating billions of dollars in annual revenue. Our company culture values hard work, teamwork, and social responsibility, and we're recognized as one of the best places to work due to our commitment to employee satisfaction and professional growth.

🎯 ROLE OVERVIEW

The Digital Solutions Lead will be responsible for leading the development and implementation of Chipotle's omnichannel customer experience strategy. Reporting to the Director of Digital Experience, this team member will work closely with cross-functional teams to design and deploy digital solutions that enhance the customer's online and offline experience, drive loyalty, and increase sales. The Digital Solutions Lead will play a critical role in shaping Chipotle's digital future and ensuring seamless integration across all touchpoints.

📋 KEY RESPONSIBILITIES

- Develop and execute a comprehensive omnichannel strategy that aligns with Chipotle's business objectives and customer needs.

- Collaborate with the design team to create user-centered digital experiences that are intuitive, engaging, and consistent across all platforms.

- Work closely with the development team to ensure timely and successful deployment of digital solutions, including mobile apps, websites, and kiosks.

- Analyze customer feedback and market trends to identify opportunities for improvement and inform future digital initiatives.

- Manage and prioritize multiple projects simultaneously, meeting deadlines and delivering high-quality results.

- Stay up-to-date with the latest digital trends and technologies, making recommendations for innovation and improvement.

- Partner with the marketing team to develop and execute campaigns that drive customer engagement and loyalty.

- Develop and maintain relationships with key stakeholders, including customers, employees, and vendors.

- Conduct regular performance analytics to measure the success of digital initiatives and make data-driven decisions.

- Provide thought leadership and guidance to team members on digital best practices and industry standards.

- Identify and mitigate risks associated with digital projects, ensuring compliance with company policies and industry regulations.

- Collaborate with the IT team to ensure secure and reliable digital infrastructure.

- Develop and manage the digital solutions budget, ensuring effective allocation of resources.

✅ REQUIRED QUALIFICATIONS

- 5+ years of experience in digital solutions, marketing, or a related field.

- Bachelor's degree in Computer Science, Marketing, or a related field.

- Proven track record of successful digital project management, with ability to prioritize and deliver multiple projects simultaneously.

- Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams.

- Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.

- Experience with digital platform development, including mobile apps, websites, and kiosks.

- Familiarity with industry-standard tools and technologies, including Adobe Creative Cloud, Sketch, and Figma.

- Strong understanding of customer behavior and market trends.

- Experience with project management methodologies, including Agile and Scrum.

⭐ PREFERRED QUALIFICATIONS

- Master's degree in a related field.

- Experience with cloud-based platforms, including AWS and Azure.

- Familiarity with artificial intelligence and machine learning technologies.

- Certification in digital marketing or project management.

💰 WHAT WE OFFER

At Chipotle, we offer a competitive salary range of $50,000 to $80,000 per year, plus a comprehensive benefits package, including health insurance, a 401(k) retirement plan, and generous vacation days. We also offer a robust learning and development budget, which allows team members to pursue professional growth and development opportunities. As a remote employee, you'll have the flexibility to work from anywhere, with access to the latest digital tools and technologies. We're committed to fostering a positive and inclusive work environment, where team members can grow and thrive.

👥 ABOUT THE TEAM

The Digital Solutions team is a dynamic and innovative group of professionals who are passionate about using technology to enhance the customer experience. We're a close-knit team that values collaboration, open communication, and mutual respect. We're a fast-paced and results-driven team that's always striving to improve and innovate. Recent wins include the launch of our new mobile app, which has seen significant engagement and loyalty growth, as well as the successful deployment of our kiosk technology in select locations.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're looking for team members who are passionate about digital innovation and customer experience. The deadline for applications is [insert date].

📋 Job Details

Job Type	🌐 Remote
Location	Remote, US
Address	123 Main St, 12345
Salary	USD 50,000 – 80,000 / year
Industry	General
Company	Chipotle
Valid Until	2026-09-11

📨 How to Apply

Submit your updated CV and a brief cover letter to Chipotle. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.