Digital Solutions Manager — Latin America Retail Operations

🏢 ABOUT THE COMPANY

Barnes & Noble, the largest bookstore chain in Mexico, is a beloved institution that has been serving readers for over three decades. Founded in 1991, our mission is to foster a love of reading and learning in our customers by providing a wide selection of books, e-books, and educational resources. With over 100 stores across Mexico, we pride ourselves on creating a welcoming and inclusive environment that encourages customers to explore and discover new authors, genres, and interests. Our values of customer satisfaction, innovation, and teamwork have enabled us to become a leading retailer in Mexico, with a reputation for excellence and a commitment to community involvement.

🎯 ROLE OVERVIEW

As our Digital Solutions Manager — Latin America Retail Operations, you will play a crucial role in driving our e-commerce strategy and operations across Mexico. Reporting to our Director of Online Sales, you will be responsible for ensuring seamless integration of digital channels with our in-store experiences, improving customer engagement and conversion rates, and driving revenue growth through data-driven insights and recommendations. Your expertise will help us stay ahead of the competition and maintain our position as a trusted and beloved brand in Mexico.

📋 KEY RESPONSIBILITIES

• Develop and execute a comprehensive digital strategy for Barnes & Noble Mexico, aligned with company goals and objectives.

• Collaborate with cross-functional teams to integrate digital channels with in-store experiences, ensuring a seamless customer journey.

• Analyze customer behavior and shopping patterns to identify trends, opportunities, and areas for improvement.

• Develop and implement data-driven recommendations to improve customer engagement, conversion rates, and revenue growth.

• Work closely with our e-commerce platform provider to ensure smooth operations, troubleshoot issues, and implement enhancements.

• Collaborate with our marketing team to develop targeted promotions, email campaigns, and social media strategies.

• Conduct market research to stay up-to-date with the latest trends and best practices in digital retail.

• Develop and manage budgets for digital initiatives, ensuring ROI and alignment with company objectives.

• Stay up-to-date with industry developments and emerging technologies, providing guidance on potential applications and impacts on our business.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in digital retail operations, e-commerce management, or a related field.

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven track record of driving revenue growth, improving customer engagement, and enhancing operational efficiency in a digital retail environment.

• Expertise in e-commerce platform management, digital marketing, and data analysis.

• Strong understanding of customer behavior, shopping patterns, and market trends.

• Excellent communication, collaboration, and project management skills.

• Fluent in Spanish and English, with proficiency in Google Analytics, Adobe Analytics, or similar tools.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Marketing, or a related field.

• Experience with Magento, Shopify, or other e-commerce platforms.

• Certification in digital marketing (e.g., Google Analytics, HubSpot).

• Familiarity with agile project management methodologies.

💰 WHAT WE OFFER

• Competitive salary range of 500,000 to 800,000 MXN per year, depending on experience.

• Comprehensive health insurance, including medical, dental, and vision coverage.

• Matching 401(k) retirement plan, with a 2% company match.

• 20 days of paid vacation per year, plus holidays and additional days off for special occasions.

• Annual learning and development budget, with opportunities for conference attendance, training, and education.

• Flexible remote work policy, with the option to work from home 2-3 days per week.

👥 ABOUT THE TEAM

Our team is a dynamic and collaborative group of professionals who are passionate about digital retail and customer experience. With a mix of experienced retail veterans and digital innovators, we work together to drive growth, improve operations, and stay ahead of the competition. We value open communication, transparency, and respect, and we prioritize collaboration and teamwork to achieve our goals.

📨 HOW TO APPLY

If you are a motivated and results-driven professional with a passion for digital retail and customer experience, please submit your application, including your resume, cover letter, and contact information. We look forward to hearing from you and learning more about your qualifications and experience.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Address	Av. Constitución 123, Col. Centro, Ciudad de México, CDMX, 06000
Salary	MXN 500,000 – 800,000 / year
Industry	General
Company	Barnes & Noble
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Barnes & Noble. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.