Director of Healthcare Operations — Digital Transformation

🏢 ABOUT THE COMPANY

Aetna, a leading health insurance company, was founded in 1853 and has since grown to become one of the largest healthcare providers in the world. Our mission is to help people live healthier lives, and we pride ourselves on our commitment to quality, innovation, and customer service. With over 38,000 employees, Aetna is a global organization with a presence in over 50 countries. We offer a dynamic and inclusive work environment that celebrates diversity and empowers our employees to make a real difference in the lives of our customers.

🎯 ROLE OVERVIEW

As Director of Healthcare Operations — Digital Transformation, you will be responsible for leading our efforts to leverage digital technologies to improve the efficiency, effectiveness, and patient experience of our healthcare services. You will report directly to the Chief Medical Officer and will work closely with cross-functional teams to design and implement digital transformation initiatives that drive business outcomes and improve patient care. Your impact will be felt across the organization as you help shape the future of healthcare delivery.

📋 KEY RESPONSIBILITIES

• Develop and execute a comprehensive digital transformation strategy that aligns with our business goals and objectives

• Lead a team of digital transformation specialists to design and implement new digital products and services

• Collaborate with stakeholders to identify business needs and opportunities for digital innovation

• Develop and manage budgets for digital transformation projects

• Analyze business performance data to identify areas for improvement and inform digital transformation decisions

• Stay up-to-date with industry trends and emerging technologies to ensure Aetna remains a leader in digital healthcare

• Foster a culture of innovation and experimentation within the organization

• Develop and maintain strong relationships with partners and vendors to source digital solutions

• Identify and mitigate risks associated with digital transformation initiatives

• Ensure compliance with regulatory requirements and industry standards

• Develop and implement a comprehensive change management plan to support digital transformation

• Develop and lead training programs to ensure employees have the skills and knowledge needed to adapt to digital transformation

• Conduct regular progress reviews and provide recommendations for improvement

• Collaborate with the Chief Information Security Officer to ensure digital transformation initiatives do not compromise the security and integrity of our systems

• Develop and maintain a comprehensive digital transformation roadmap

• Identify and prioritize digital transformation initiatives based on business needs and strategic goals

• Develop and execute a plan to measure and evaluate the success of digital transformation initiatives

✅ REQUIRED QUALIFICATIONS

• 8+ years of experience in a leadership role, with a proven track record of digital transformation success

• Bachelor's degree in Computer Science, Information Technology, or related field

• Experience leading digital transformation projects, with a focus on healthcare

• Strong understanding of healthcare operations, policies, and procedures

• Experience with digital technologies, including cloud computing, artificial intelligence, and data analytics

• Excellent communication and project management skills

• Ability to work in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills

• Experience working in a matrix-based organization

• Proven ability to build and maintain strong relationships with stakeholders

• Experience with budget management and financial planning

• Experience with change management and organizational development

• Strong understanding of regulatory requirements and industry standards

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Computer Science, Information Technology, or related field

• Experience with digital transformation in the healthcare industry

• Experience with cloud-based healthcare platforms

• Experience with artificial intelligence and machine learning

• Experience with data analytics and business intelligence

• Experience with change management and organizational development

• Certification in project management or digital transformation

• Experience working in a remote or hybrid environment

• Strong understanding of Aetna's business and operations

• Experience with Aetna's technology platforms and systems

• Familiarity with the UK healthcare market and regulatory environment

💰 WHAT WE OFFER

As a Director of Healthcare Operations — Digital Transformation at Aetna, you will receive a highly competitive salary range of £65,000 - £85,000 per annum, plus a comprehensive benefits package that includes health insurance, a retirement plan, and a generous vacation allowance. You will also have access to a dedicated learning and development budget to support your professional growth and development. Our remote or hybrid policy allows you to work from home or our offices, whichever suits you best, and you will be part of a dynamic and inclusive team culture that celebrates diversity and empowers our employees to make a real difference in the lives of our customers.

👥 ABOUT THE TEAM

You will be part of a highly skilled and dedicated team of digital transformation specialists who are passionate about improving the efficiency, effectiveness, and patient experience of our healthcare services. Our team is collaborative, innovative, and customer-focused, and we are committed to delivering exceptional results in a fast-paced and dynamic environment. We have a track record of achieving significant business outcomes through our digital transformation initiatives, and we are looking for a talented leader to join our team and help shape the future of our healthcare delivery.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and learning more about your interest in this role. Applications will be reviewed on a rolling basis, and we anticipate making a decision within 4-6 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	Aetna House, 1-2 The Boulevard, Banbury OX16 5YA, OX16 5YA
Salary	GBP 65,000 – 85,000 / year
Industry	General
Company	Aetna
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Aetna. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.