Dollar General Nigeria Remote Customer Experience Specialist

🏢 ABOUT THE COMPANY

Dollar General Corporation is a Fortune 500 American Fortune 1000 company that operates a chain of variety stores offering a wide range of products.

The company was founded in 1939 in Goodlettsville, Tennessee, and has since grown to become one of the largest retailers in the United States.

With over 18,000 stores across 44 states, Dollar General serves millions of customers every day and has become a staple in many American communities.

The company's mission is to 'serve others by providing a fair and friendly shopping experience' and operates on a simple, straightforward business model of offering a wide range of products at everyday low prices.

🎯 ROLE OVERVIEW

As a Remote Customer Experience Specialist, you will play a key role in helping Dollar General deliver an exceptional customer experience across all channels.

You will work closely with our customer experience team to identify and implement improvements to our customer service processes, develop and execute customer engagement strategies, and analyze customer feedback to inform business decisions.

You will report directly to the Customer Experience Manager and will have the opportunity to make a meaningful impact on the company's growth and success.

📋 KEY RESPONSIBILITIES

Provide exceptional customer service through proactive communication, resolving customer complaints and feedback via email, phone or chat.

Analyze customer feedback to identify trends and areas for improvement and develop recommendations for process improvements.

Collaborate with cross-functional teams to implement process improvements and develop customer engagement strategies.

Develop and maintain knowledge of Dollar General products, services, and policies to provide accurate and helpful information to customers.

Create and send regular customer surveys to gather feedback and measure customer satisfaction.

Analyze and report customer feedback and satisfaction metrics to senior leaders.

Maintain accurate customer interaction records and update customer database.

✅ REQUIRED QUALIFICATIONS

Four years of customer-facing experience in a retail or service industry.

Bachelor's degree in a related field such as Business Administration, Marketing or Communications.

Proven track record of driving customer satisfaction and loyalty through process improvements and customer engagement strategies.

Excellent communication and interpersonal skills, with the ability to build strong relationships with various stakeholders.

Strong analytical and problem-solving skills, with the ability to analyze customer feedback and develop recommendations.

⭐ PREFERRED QUALIFICATIONS

Two or more years of experience in a customer experience or customer service leadership role.

Certification in customer experience, customer service, or a related field.

Experience working with customer relationship management (CRM) software.

Familiarity with data analysis and reporting tools such as Excel, Tableau or Power BI.

💰 WHAT WE OFFER

We offer a competitive salary range of NGN 50,000 - NGN 80,000 per month, plus benefits including health insurance, retirement plan, and paid vacation time.

We also offer a remote work policy, with flexible work arrangements to suit your needs.

Our company culture values collaboration, innovation, and customer obsession, and we offer a learning and development budget to support your growth and development.

👥 ABOUT THE TEAM

Our customer experience team is a small but dynamic group of experienced professionals who are passionate about delivering exceptional customer service.

We work closely together to identify and implement process improvements and develop customer engagement strategies.

Recent highlights of our team's work include developing and launching a new customer feedback platform and implementing a customer satisfaction tracking program.

📨 HOW TO APPLY

Please submit your application, including your resume and a cover letter, to [insert email address].

We expect to review applications and schedule interviews within two weeks of receiving your application.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, NG
Address	Plot 123, Road 45, Estate Extension, Lagos, 123456
Salary	NGN 50,000 – 80,000 / year
Industry	General
Company	Dollar General
Valid Until	2026-09-16

📨 How to Apply

Submit your updated CV and a brief cover letter to Dollar General. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.