Dollar Tree Nigeria — Digital Customer Experience Manager

🏢 ABOUT THE COMPANY

Dollar Tree is a leading American multinational discount variety store chain founded in 1986 in Norfolk, Virginia. Our mission is to provide a broad selection of everyday essential items, including grocery, household, and personal care items, all for a fixed price of $1. We operate over 15,000 stores across 27 countries, including Nigeria, and employ over 170,000 associates worldwide. We are committed to delivering a world-class customer experience, fostering a culture of innovation, and driving growth through strategic partnerships. Our values are customer obsession, ownership, and an unwavering commitment to quality.

🎯 ROLE OVERVIEW

As a Digital Customer Experience Manager in our Nigeria office, you will be responsible for leading the development and implementation of digital experiences across our e-commerce platform, mobile apps, and social media channels. You will report directly to the Director of Digital Experience and work closely with cross-functional teams, including marketing, product, and IT. Your goal will be to create seamless, intuitive, and engaging digital interactions that drive customer loyalty, retention, and revenue growth.

📋 KEY RESPONSIBILITIES

Collaborate with the marketing team to develop and execute digital marketing campaigns across social media, email, and search engine optimization (SEO).

Design and implement user experience (UX) and user interface (UI) improvements to our e-commerce platform and mobile apps.

Work with the product team to identify and prioritize features and functionality enhancements.

Conduct analytics and performance reporting to inform digital strategy and optimize customer experiences.

Develop and manage the digital customer experience budget, ensuring alignment with business objectives.

Lead A/B testing and experimentation to inform design and content decisions.

Develop and maintain relationships with vendors, partners, and suppliers to drive innovation and cost savings.

✅ REQUIRED QUALIFICATIONS

B.Sc. in Computer Science, Marketing, or a related field; 5+ years of experience in digital customer experience, UX/UI design, or e-commerce.

Proven track record of delivering successful digital experiences that drive customer engagement and revenue growth.

Strong knowledge of digital marketing channels, including social media, email, and SEO.

Experience with e-commerce platforms, such as Shopify or Magento.

Certification in digital marketing, UX/UI design, or a related field is a plus.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Marketing, or a related field.

Experience with agile project management methodologies, such as Scrum or Kanban.

Certification in data analysis or business intelligence.

Experience with e-commerce platforms, such as BigCommerce or WooCommerce.

Experience with marketing automation platforms, such as Marketo or Pardot.

💰 WHAT WE OFFER

We offer a competitive salary range of NGN 50,000 to NGN 80,000 per month, commensurate with experience.

We provide a comprehensive health insurance plan, covering medical, dental, and vision expenses.

Our retirement plan offers a 10% matching contribution, plus an additional 5% for every year of service.

Our vacation policy allows for 20 days of paid time off per year, plus 10 holidays.

We offer a budget for professional development and learning, to help you grow your skills and advance your career.

Our remote work policy allows for flexible work arrangements, with a minimum of 2 days per week working from home.

👥 ABOUT THE TEAM

Our Nigeria office is a dynamic and collaborative team of experienced professionals, passionate about delivering exceptional digital experiences. We work closely together, sharing knowledge and best practices to drive innovation and growth. Our team is diverse, inclusive, and committed to fostering a culture of respect, empathy, and open communication. We strive to create a workplace that is not only fun and engaging but also supportive and empowering.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume, a cover letter, and a portfolio of your work experience and achievements. We look forward to hearing from you and considering your application.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, NG
Address	Plot 123, Oladipo Diya Street, Abuja, 900001
Salary	NGN 50,000 – 80,000 / year
Industry	General
Company	Dollar Tree
Valid Until	2026-09-16

📨 How to Apply

Submit your updated CV and a brief cover letter to Dollar Tree. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.