E-commerce Business Analyst - Digital Transformation

🏢 ABOUT THE COMPANY

Kroger, founded in 1883, is a leader in the retail industry with a mission to 'Fresh for Everyone.' With over 2,700 stores across the UK, we aim to provide an exceptional customer experience while fostering a culture of innovation, teamwork, and community involvement. Our commitment to sustainability, employee development, and operational excellence has earned us a reputation as a great place to work. We continue to push the boundaries of e-commerce, investing in cutting-edge technology to drive business growth and customer satisfaction.

🎯 ROLE OVERVIEW

This Business Analyst will play a pivotal role in driving digital transformation across our e-commerce platform. Reporting to the Director of E-commerce, you will work closely with cross-functional teams to identify opportunities for improvement, develop actionable recommendations, and implement process changes that drive business outcomes. Your primary focus will be on analyzing customer behavior, market trends, and emerging technologies to inform strategic decisions.

📋 KEY RESPONSIBILITIES

. Develop and maintain a deep understanding of our e-commerce platform, including its features, functionalities, and performance metrics.. Analyze customer data, market research, and industry trends to identify opportunities for growth and improvement.. Collaborate with stakeholders to elicit business requirements, develop solutions, and ensure seamless integration with existing systems.. Conduct process mapping and analysis to identify areas for improvement and develop process improvement recommendations.. Develop and maintain key performance indicators (KPIs) to measure business outcomes and inform strategic decisions.. Work closely with development teams to prioritize and implement process changes and technical enhancements.. Develop and maintain relationships with key vendors and partners to ensure they align with our business objectives.. Conduct regular business reviews with stakeholders to ensure alignment and provide insights to drive business growth.. Develop and maintain documentation, including process maps, user guides, and training materials.. Provide thought leadership and strategic recommendations to drive business outcomes and improve customer experience.

✅ REQUIRED QUALIFICATIONS

. 5+ years of experience in a business analyst or similar role, with a proven track record of driving business outcomes.. Bachelor's degree in a related field, such as business, computer science, or mathematics.. Strong analytical skills, with the ability to collect, analyze, and interpret complex data sets.. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.. Experience working in an agile environment, with knowledge of Scrum or Kanban methodologies.. Proficiency in data analysis tools, such as Excel, SQL, or Tableau.. Familiarity with e-commerce platforms, including Salesforce or Magento.

⭐ PREFERRED QUALIFICATIONS

. 2+ years of experience working in the retail or e-commerce industry.. Certification in data analysis or business analysis, such as Certified Analytics Professional (CAP) or Certified Business Analyst Professional (CBAP).. Experience working with cloud-based solutions, such as AWS or Azure.. Familiarity with business intelligence tools, such as Power BI or QlikView.. Strong understanding of web development principles and technologies, such as HTML, CSS, and JavaScript.

💰 WHAT WE OFFER

We offer a highly competitive salary range of £55,000-£75,000 per annum, plus a comprehensive benefits package, including private health insurance, a pension scheme, and 25 days' annual leave. Our remote work policy allows for flexible working arrangements, and we invest heavily in employee development, offering a budget for training and professional certifications. Our team culture is collaborative, inclusive, and passionate about delivering exceptional results.

👥 ABOUT THE TEAM

Our e-commerce team is a dynamic and innovative group of professionals, passionate about driving business growth and improving customer experience. We work closely together, sharing knowledge and expertise to deliver outstanding results. Recent wins include implementing a new e-commerce platform, launching a successful loyalty program, and increasing online sales by 20%.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter, outlining your relevant experience and qualifications. We look forward to hearing from you!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Kroger. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.