E-commerce Customer Experience Strategist - Remote UK

🏢 ABOUT THE COMPANY

Target is a multinational retail corporation founded in 1902 in Minneapolis, Minnesota. With over 18,000 stores globally, we aim to make shopping easy, fun, and inspiring for our guests. Our commitment to our team members and the communities we serve is at the heart of our business model. We've been recognized as one of the Fortune 100 Best Companies to Work for in America for 22 years, and as a leader in diversity and inclusion.

🎯 ROLE OVERVIEW

As an E-commerce Customer Experience Strategist, you will be responsible for enhancing our online shopping experience, improving customer satisfaction, and driving sales growth through data-driven insights and creative solutions. You will collaborate closely with cross-functional teams, including design, merchandising, marketing, and technology, to identify opportunities and develop strategies to meet our customers' evolving needs. You will report to our Senior Director of E-commerce and will have the opportunity to work with a talented team of experts who share your passion for delivering exceptional customer experiences.

📋 KEY RESPONSIBILITIES

Develop and implement comprehensive customer experience strategies that drive sales growth and customer satisfaction through online channels.

Collaborate with cross-functional teams to design and launch new e-commerce features, promotions, and initiatives that meet customer needs and expectations.

Conduct customer research and analysis to identify trends, preferences, and pain points, and develop insights to inform business decisions.

Design and implement A/B testing and experimentation to measure the effectiveness of new features and initiatives.

Analyze customer feedback and data to identify areas for improvement and develop solutions to address customer concerns.

Stay up-to-date with industry trends and best practices in e-commerce customer experience and share knowledge and expertise with the team.

✅ REQUIRED QUALIFICATIONS

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Minimum 5 years of experience in customer experience, marketing, or e-commerce strategy roles.

Proven track record of delivering successful customer experience initiatives that drive sales growth and customer satisfaction.

Excellent analytical, problem-solving, and project management skills.

Strong understanding of e-commerce platforms, data analytics tools, and customer data platforms.

Ability to work in a fast-paced, dynamic environment and prioritize multiple projects and deadlines.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Marketing, or a related field.

Experience with e-commerce platforms such as Shopify or Salesforce Commerce Cloud.

Certification in customer experience or user experience design.

Ability to speak multiple languages.

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000 - £80,000 per annum, depending on experience.

A comprehensive benefits package, including private health insurance, a contributory pension scheme, and a generous holiday allowance.

Opportunities for growth and professional development, including training and development budget and a supportive team culture.

Flexible working arrangements, including remote work options and a hybrid work policy.

A collaborative and dynamic work environment, with a passionate team of experts who share your commitment to delivering exceptional customer experiences.

👥 ABOUT THE TEAM

Our E-commerce team is a collaborative and dynamic group of experts who share a passion for delivering exceptional customer experiences through online channels. We work closely with cross-functional teams to design and launch new e-commerce features, promotions, and initiatives that meet customer needs and expectations. We're a fast-paced and agile team, always looking for new ways to innovate and improve our online shopping experience.

📨 HOW TO APPLY

If you're a motivated and experienced customer experience professional looking for a new challenge, please submit your resume and a cover letter outlining your relevant experience and qualifications. We're looking for applicants who can start in August 2024 and will review applications on a rolling basis until the position is filled.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Target. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.