E-commerce Operations Manager - Home Improvement Solutions

🏢 ABOUT THE COMPANY

Home Depot is a leading home improvement retailer with a rich history dating back to 1978. Our mission is to provide the highest level of service and value to our customers, and to be the most trusted name in home improvement. With over 2,200 stores across North America and over 400,000 employees, we are a global leader in the industry. We pride ourselves on our customer-centric culture, commitment to innovation, and passion for making a positive impact on our communities. We are consistently recognized as one of the top places to work, and we are committed to helping our employees grow and develop their careers.

🎯 ROLE OVERVIEW

The E-commerce Operations Manager will play a critical role in driving the growth and success of our e-commerce business. This person will be responsible for overseeing the end-to-end online shopping experience, ensuring seamless integration with our stores and supply chain, and driving business results through data-driven insights. The E-commerce Operations Manager will report directly to the VP of E-commerce and will work closely with cross-functional teams, including merchandising, supply chain, marketing, and customer service. This role will have a significant impact on our ability to deliver exceptional customer experiences and drive business growth.

📋 KEY RESPONSIBILITIES

Develop and execute e-commerce strategies to drive business growth and improve customer satisfaction.

Analyze sales data, customer behavior, and market trends to inform business decisions and optimize the online shopping experience.

Collaborate with merchandising and supply chain teams to ensure seamless inventory management and shipping processes.

Develop and manage relationships with key partners, including third-party logistics providers and suppliers.

Oversee the development and implementation of business intelligence tools and dashboards to inform business decisions.

Work closely with the marketing team to develop and execute digital marketing campaigns.

Conduct regular business reviews and provide insights to senior leadership on e-commerce performance.

Identify opportunities for cost savings and process improvements.

✅ REQUIRED QUALIFICATIONS

Minimum 5 years of experience in e-commerce operations or a related field.

Strong business acumen and analytic skills, with the ability to interpret complex data and develop strategic recommendations.

Proven track record of driving business growth and improving customer satisfaction.

BSc or BA in Business Administration, Marketing, or a related field.

Experience working with e-commerce platforms, such as Magento or Salesforce Commerce Cloud.

Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

⭐ PREFERRED QUALIFICATIONS

Experience working in the home improvement industry or a related field.

Familiarity with cloud-based technologies, such as Amazon Web Services or Microsoft Azure.

Certification in e-commerce or digital marketing.

Experience working with big data analytics tools, such as Tableau or Power BI.

💰 WHAT WE OFFER

Competitive salary range of £50,000 - £80,000.

Generous health insurance package, including medical, dental, and vision coverage.

Robust retirement plan, including a 401(k) match and pension plan.

Comprehensive vacation package, including 20 days of annual leave and 10 public holidays.

Significant learning and development budget, including training programs and conferences.

Flexible remote work policy, with the ability to work from home up to 3 days per week.

Collaborative and dynamic team culture, with opportunities for growth and development.

👥 ABOUT THE TEAM

Our e-commerce team is a dynamic and collaborative group of professionals, passionate about delivering exceptional customer experiences and driving business growth. We are a team of innovators, problem-solvers, and data-driven decision-makers, who are committed to making a positive impact on our customers and communities.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	London, W1J 8HA
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Home Depot
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Home Depot. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.