E-commerce Platform Operations Specialist - Customer Experience

🏢 ABOUT THE COMPANY

Best Buy is the largest consumer electronics retailer in the United States, founded in 1966 with a mission to enrich lives through technology. With over 100,000 employees, we operate more than 1,000 retail stores across the country, providing customers with an unparalleled shopping experience. We're a company that values innovation, customer obsession, and teamwork, and we're always looking for talented individuals to join our team. We've been recognized as one of the best places to work in the US, and we're committed to making a positive impact on our customers and our communities.

🎯 ROLE OVERVIEW

As an E-commerce Platform Operations Specialist - Customer Experience, you'll play a critical role in ensuring seamless customer interactions across our e-commerce channels. You'll report to the Director of E-commerce Operations and work closely with cross-functional teams to identify and resolve issues that impact customer satisfaction. Your work will have a direct impact on our business, as we strive to provide the best possible shopping experience for our customers.

📋 KEY RESPONSIBILITIES

* Collaborate with our e-commerce development team to troubleshoot and resolve technical issues affecting customer experience.

* Analyze and report on customer feedback and sentiment, identifying areas for improvement and developing recommendations for process changes.

* Work with our customer service team to develop and implement new processes and procedures to improve customer satisfaction.

* Develop and maintain relationships with key stakeholders across the organization to ensure alignment and communication.

* Collaborate with our analytics team to develop and implement metrics and dashboards to measure customer satisfaction and experience.

* Develop and implement training programs to educate our customer service team on e-commerce platform technical aspects.

* Provide subject matter expertise to the business on e-commerce platform capabilities and limitations.

* Collaborate with our business stakeholders to develop and implement new e-commerce platform features and functionality.

✅ REQUIRED QUALIFICATIONS

* 5+ years of experience in e-commerce operations, customer experience, or a related field.

* Bachelor's degree in Computer Science, Information Technology, or a related field.

* Strong technical skills, including experience with e-commerce platforms, APIs, and software development lifecycle.

* Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.

* Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

* Experience with Agile development methodologies and tools.

* Knowledge of ITIL and IT service management principles.

* Experience with customer relationship management (CRM) software.

⭐ PREFERRED QUALIFICATIONS

* Master's degree in Computer Science, Information Technology, or a related field.

* 2+ years of experience in a leadership role.

* Certification in ITIL, Agile, or a related field.

* Experience with cloud-based e-commerce platforms.

* Knowledge of DevOps practices and tools.

💰 WHAT WE OFFER

* Salary range: $60,000 - $80,000 per year.

* Comprehensive health insurance, including medical, dental, and vision coverage.

* 401(k) retirement plan with company match.

* Generous vacation and sick leave policy.

* Professional development budget for conferences, training, and certifications.

* Remote work policy, with flexible hours and work arrangements.

* Collaborative and dynamic work environment, with opportunities for growth and professional development.

👥 ABOUT THE TEAM

Our e-commerce operations team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences. We're a team of innovators, problem solvers, and customer advocates who are committed to making a positive impact on our customers and our business. We're always looking for talented individuals who share our passion for customer experience and are eager to contribute to our team's success.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter that outlines your experience and qualifications. We're looking for candidates who are proactive, innovative, and passionate about delivering exceptional customer experiences. We'll be reviewing applications on a rolling basis, so don't wait to apply!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, US
Address	5500 American Parkway, Bloomington, MN 55437, 55437
Salary	USD 60,000 – 80,000 / year
Industry	General
Company	Best Buy
Valid Until	2026-09-11

📨 How to Apply

Submit your updated CV and a brief cover letter to Best Buy. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.