Germany Station Operations and Passenger Experience Manager

🏢 ABOUT THE COMPANY

Amtrak is a leading transportation company in the United States with a strong presence in Germany. Founded in 1971, our mission is to provide safe, reliable, and efficient transportation services to our passengers. With a strong focus on customer experience, we strive to make our passengers feel valued and respected. Our German team is part of a global organization with over 20,000 employees, and we're committed to innovation, diversity, and inclusion.

🎯 ROLE OVERVIEW

As the Germany Station Operations and Passenger Experience Manager, you will play a critical role in ensuring the smooth operation of our station in Germany. You will be responsible for overseeing the daily activities of our station team, including passenger assistance, baggage handling, and station maintenance. You will report directly to the Station Operations Manager and work closely with our customer service team to ensure exceptional passenger experiences. Your primary goal will be to drive operational efficiency, improve customer satisfaction, and maintain a safe and secure environment for our passengers.

📋 KEY RESPONSIBILITIES

Develop and implement process improvements to increase operational efficiency and reduce costs.

Collaborate with our customer service team to ensure exceptional passenger experiences, respond to customer complaints, and resolve issues in a timely manner.

Oversee the daily activities of our station team, including passenger assistance, baggage handling, and station maintenance.

Work closely with our maintenance team to ensure the station is well-maintained and meets safety standards.

Monitor and analyze key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.

Develop and maintain relationships with local authorities, partners, and suppliers to ensure seamless operations.

Provide regular reports to the Station Operations Manager on station performance, customer feedback, and operational issues.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in station operations, customer service, or a related field.

Bachelor's degree in Business Administration, Operations Management, or a related field.

Strong leadership and communication skills, with the ability to motivate and coach a team.

Excellent problem-solving and analytical skills, with the ability to identify and resolve operational issues.

Fluency in German and English, with the ability to communicate effectively with stakeholders.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Operations Management, or a related field.

Experience working in a passenger rail or transportation environment.

Certification in operations management or customer service.

Knowledge of local laws and regulations related to station operations.

💰 WHAT WE OFFER

Salary range: €55,000 - €75,000 per year.

Comprehensive health insurance, including medical, dental, and vision coverage.

Retirement plan with a company match of up to 5%.

20 days of paid vacation per year, plus 10 days of public holidays.

€1,000 annual learning and development budget.

Flexible remote work policy with 2 days per week of remote work.

Opportunity to work with a dynamic and diverse team of professionals.

👥 ABOUT THE TEAM

Our team is comprised of 10 professionals, including station managers, customer service representatives, and maintenance staff. We work closely together to ensure seamless operations and exceptional passenger experiences. Our team is known for its strong communication skills, problem-solving abilities, and commitment to customer satisfaction.

📨 HOW TO APPLY

Please submit your application, including your resume and cover letter, to [insert contact email]. We look forward to hearing from you!

📋 Job Details

Job Type	FULL TIME
Location	Berlin, DE
Address	Kurfürstenstraße 123, 10785
Salary	EUR 55,000 – 75,000 / year
Industry	General
Company	Amtrak
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Amtrak. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.