Global Community Manager — UK Customer Engagement

🏢 ABOUT THE COMPANY

At Yelp, our mission is to connect people with great places to eat, drink, and shop. Founded in 2004, we have become one of the world's most trusted review platforms, with a team of over 10,000 employees globally. Our company culture values empathy, integrity, and teamwork, and we are dedicated to making Yelp a great place to work.

We have been recognized as one of the best workplaces in the UK and have received numerous awards for our innovative products and services. Our teams work together to create engaging experiences for our users and help businesses thrive in the digital age.

🎯 ROLE OVERVIEW

As a Global Community Manager — UK Customer Engagement, you will be responsible for leading our UK customer engagement initiatives, building strong relationships with our local community, and driving user growth and retention. You will report directly to the EMEA Head of Community and will be a key member of our global community team.

Your main goal will be to create and execute strategies that foster a positive and engaging community experience for our users, focusing on customer satisfaction, loyalty, and retention. You will work closely with our local teams, product managers, and other stakeholders to understand customer needs and develop targeted solutions.

📋 KEY RESPONSIBILITIES

. Develop and execute customer engagement strategies to drive user growth and retention in the UK market.

. Build and maintain strong relationships with our local community, including customers, partners, and influencers.

. Collaborate with our product team to identify customer needs and develop targeted solutions.

. Analyze customer feedback and sentiment to inform product development and customer engagement strategies.

. Manage and execute customer events, including meetups, webinars, and workshops.

. Develop and maintain a deep understanding of our customer base, including demographics, behavior, and preferences.

. Work with our marketing team to develop and execute targeted marketing campaigns.

. Stay up-to-date with industry trends and competitor activity.

✅ REQUIRED QUALIFICATIONS

. 5+ years of experience in community management, customer engagement, or a related field.

. Bachelor's degree in Marketing, Communications, or a related field.

. Proven experience in developing and executing customer engagement strategies.

. Excellent communication and interpersonal skills.

. Ability to work in a fast-paced environment and prioritize multiple tasks.

. Strong analytical and problem-solving skills.

. Experience with customer feedback tools and analytics software.

⭐ PREFERRED QUALIFICATIONS

. Master's degree in Marketing, Communications, or a related field.

. Experience working in a startup or fast-paced environment.

. Knowledge of UK customer engagement best practices.

. Experience with project management tools and software.

💰 WHAT WE OFFER

At Yelp, we offer a competitive salary ranging from £50,000 to £80,000 per annum, plus a generous benefits package, including health insurance, a retirement plan, and a comprehensive vacation policy. You will also have access to a learning and development budget to support your professional growth and development.

We offer a flexible remote work policy, allowing you to work from anywhere in the UK. Our team culture is collaborative and supportive, with a focus on work-life balance and employee well-being.

As a key member of our global community team, you will have opportunities for career growth and development, including access to training programs, mentorship, and leadership roles.

👥 ABOUT THE TEAM

Our global community team is a dynamic and collaborative group of professionals who are passionate about building strong relationships with our customers and users. We work closely together to develop and execute customer engagement strategies, share knowledge and best practices, and celebrate our successes.

We are a remote-first team, with team members working from various locations around the world. We use collaboration tools such as Slack, Asana, and Google Drive to stay connected and work together effectively.

📨 HOW TO APPLY

To apply for this role, please send your resume and a cover letter to [contact email]. We look forward to hearing from you!

We expect to move quickly in the hiring process and may contact candidates before the closing date, so please do not wait to apply.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	123 Regent St, GB-LND
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Yelp
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Yelp. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.