Global Community Operations Manager — Social Media

🏢 ABOUT THE COMPANY

Twitter is a global social networking platform where users can share ideas and information in real-time. Founded in 2006, we aim to give everyone the power to create and share ideas and information instantly, without barriers. With over 440 million daily active users and a team of over 7,000 employees, we strive to foster a culture of innovation, inclusivity, and creativity. Our mission is to increase the global conversation and give voice to the voiceless. As a great place to work, we offer a collaborative and dynamic environment where our employees can grow and thrive.

🎯 ROLE OVERVIEW

The Global Community Operations Manager — Social Media will be responsible for developing, implementing, and managing strategies to foster engagement and improve the overall user experience on our platform. This role will work closely with our global community operations team, cross-functional teams, and external partners to drive user growth and retention. You will be responsible for managing large-scale community operations projects and analyzing data to inform our growth strategies. This role reports directly to the Director of Community Operations and has a significant impact on shaping the future of Twitter.

📋 KEY RESPONSIBILITIES

Develop and implement community operations strategies to drive user growth and engagement, including managing large-scale projects and collaborating with cross-functional teams.

Analyze data to inform community operations decisions, including metrics such as user engagement, growth rates, and community health.

Manage community operations budgets and track expenses to ensure ROI.

Collaborate with external partners to develop and implement community operations initiatives that align with our business goals.

Develop and maintain relationships with key stakeholders, including community leaders, influencers, and brand partners.

Work closely with the global community operations team to develop and implement community operations processes and procedures.

Provide regular reporting and insights to the Director of Community Operations and other senior leaders.

✅ REQUIRED QUALIFICATIONS

At least 5 years of experience in community operations, social media marketing, or a related field.

A degree in marketing, communications, or a related field.

Proven track record of driving user growth and engagement through community operations strategies.

Excellent data analysis and problem-solving skills, with the ability to interpret complex data sets and inform business decisions.

Experience managing large-scale projects and collaborating with cross-functional teams.

Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.

⭐ PREFERRED QUALIFICATIONS

2+ years of experience working in the social media or tech industry.

Experience working with community engagement metrics and data analysis tools such as Hootsuite Insights or Sprout Social.

A degree in computer science or a related field.

Experience with community management tools such as Hootsuite or Sprout Social.

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000 - £80,000 depending on experience.

We offer a comprehensive health insurance plan, including medical, dental, and vision coverage.

We offer a retirement plan with a 5% employer match.

We offer 25 days of annual leave, plus 8 public holidays.

We offer a £1,000 annual learning and development budget.

We offer a remote work policy, with the option to work from home or in our office.

👥 ABOUT THE TEAM

The Global Community Operations team is a dynamic and collaborative group of professionals who are passionate about community engagement and user growth. We work closely together to develop and implement community operations strategies that drive user growth and engagement. We are a remote team, with team members based in the UK, US, and other parts of the world. We are known for our creative and innovative approach to community operations, and our ability to collaborate with cross-functional teams to drive business results.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We expect to begin reviewing applications immediately and will contact selected candidates for an interview within 2 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	1 Twitter Way, London, GB, EC2M 7DZ
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Twitter
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Twitter. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.