Global Cross-Cultural Experience Manager

🏢 ABOUT THE COMPANY

Airbnb is a leading online marketplace and hospitality service, founded in 2008, with a mission to provide a unique experience for guests and hosts worldwide. As a company, we value innovation, creativity, and inclusivity, and we're proud to have become one of the largest and most successful travel platforms globally. With over 7,000 employees from diverse backgrounds, we're committed to making a positive impact on local communities and the environment. Our company culture is centered around empathy, curiosity, and experimentation, and we strive to make every stay an unforgettable experience for our guests.

🎯 ROLE OVERVIEW

As a Global Cross-Cultural Experience Manager, you will be responsible for developing and implementing cross-cultural training programs to enhance the experiences of our global community of hosts and guests. You will work closely with our global team to understand cultural nuances and develop strategies to address complex cultural differences. You will also collaborate with our content and design teams to create engaging and culturally sensitive content for our platform. This role exists to ensure that our platform is inclusive and welcoming to users from diverse cultural backgrounds.

📋 KEY RESPONSIBILITIES

• Develop and implement cross-cultural training programs for our global community of hosts and guests.

• Conduct cultural research and analysis to identify areas of cultural sensitivity and develop strategies to address them.

• Collaborate with our content and design teams to create engaging and culturally sensitive content for our platform.

• Work closely with our global team to understand cultural nuances and develop strategies to address complex cultural differences.

• Develop and maintain relationships with cultural experts and institutions to stay up-to-date on cultural trends and best practices.

• Analyze and report on the effectiveness of cross-cultural training programs and make recommendations for improvement.

• Collaborate with our marketing team to develop culturally sensitive marketing campaigns.

• Stay up-to-date on cultural trends and best practices and make recommendations for improvements to our platform.

• Develop and maintain a deep understanding of our platform's global community and their cultural needs.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in cross-cultural training, international education, or a related field.

• Master's degree in International Education, Cross-Cultural Studies, or a related field.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.

• Strong analytical and problem-solving skills.

• Ability to travel up to 20% of the time.

• Fluency in English and Spanish, with the ability to speak at least one other language.

• Experience working in a global organization or with diverse cultural groups.

⭐ PREFERRED QUALIFICATIONS

• Ph.D. in International Education, Cross-Cultural Studies, or a related field.

• Experience working in a travel or hospitality industry.

• Knowledge of cultural trends and best practices in the travel industry.

• Experience with content creation and design.

💰 WHAT WE OFFER

We offer a competitive salary range of 500,000 - 800,000 MXN per year, plus bonuses and stock options. Our comprehensive benefits package includes health insurance, a retirement plan, and paid vacation days. We also offer a robust learning and development budget, remote work flexibility, and a dynamic team culture that values innovation, creativity, and inclusivity. Our team is passionate about making a positive impact on local communities and the environment.

👥 ABOUT THE TEAM

Our team is a diverse group of professionals from around the world, passionate about making a positive impact on our global community. We work collaboratively to share knowledge, best practices, and cultural insights to enhance the experiences of our users. We value innovation, creativity, and experimentation, and we strive to make every interaction with our platform an unforgettable experience.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter explaining your background, qualifications, and interest in this role. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Mexico City, MX
Address	Avenida Paseo de la Reforma 123, 06500
Salary	MXN 500,000 – 800,000 / year
Industry	General
Company	Airbnb
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Airbnb. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.