Global Customer Experience Director — EMEA Marketing

🏢 ABOUT THE COMPANY

Apple is a leader in the technology industry, founded in 1976 with a mission to bring the best user experience to its customers through its innovative products and services. With a global presence and over 147,000 employees, Apple is a culturally diverse and inclusive workplace with a strong commitment to excellence, innovation, and teamwork. As a pioneering company, Apple has revolutionized the way people communicate, work, and play, with some of its most iconic products including the iPhone, Mac, iPad, and Apple Watch. With its headquarters in Cupertino, California, Apple operates in over 175 countries worldwide, driven by a shared passion for making a positive impact on the world through technology.

🎯 ROLE OVERVIEW

As a Global Customer Experience Director — EMEA Marketing, you will be responsible for developing and implementing customer-centric strategies to drive business growth and enhance customer satisfaction across Europe, the Middle East, and Africa. Reporting to the Vice President of Marketing, you will lead a team of cross-functional experts to design and deliver customer experience initiatives, ensuring alignment with Apple's global marketing objectives. Your impact will be measured through key performance indicators (KPIs) such as customer satisfaction, retention, and Net Promoter Score (NPS).

📋 KEY RESPONSIBILITIES

* Develop and execute customer experience strategies to drive business growth and customer satisfaction across EMEA

* Lead a team of cross-functional experts, including marketers, designers, and product managers, to design and deliver customer experience initiatives

* Collaborate with global marketing teams to ensure alignment with Apple's overall marketing objectives

* Conduct customer research and analysis to inform customer experience strategies and initiatives

* Develop and manage budgets for customer experience initiatives, ensuring effective resource allocation and ROI

* Analyze and report on customer experience metrics, including customer satisfaction, retention, and NPS

* Identify opportunities for process improvements and implement changes to enhance customer experience

* Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams

✅ REQUIRED QUALIFICATIONS

* 8+ years of experience in customer experience, marketing, or a related field

* Proven track record of developing and executing customer experience strategies that drive business growth and customer satisfaction

* Strong leadership and management skills, with experience leading cross-functional teams

* Excellent communication and interpersonal skills, with ability to collaborate with diverse stakeholders

* Bachelor's degree in Marketing, Business Administration, or a related field

* Experience working in a global, matrixed organization is highly desirable

⭐ PREFERRED QUALIFICATIONS

* Master's degree in Marketing, Business Administration, or a related field

* Certifications in customer experience, marketing, or a related field (e.g. CXC, CMM)

* Experience working in the technology industry, particularly in EMEA

* Familiarity with customer experience tools and technologies, such as CRM and CX analytics platforms

💰 WHAT WE OFFER

As a valued member of the Apple team, you will receive a competitive salary ranging from £50,000 to £80,000 per annum, depending on experience. Apple offers a comprehensive benefits package, including health insurance, retirement plan, and generous vacation days. You will also have access to a learning and development budget to support your ongoing professional growth and development. As a remote worker, you will have the flexibility to work from anywhere, with a focus on collaboration and teamwork. Apple is committed to fostering a culture of innovation, inclusivity, and respect, where everyone has the opportunity to thrive and grow.

👥 ABOUT THE TEAM

The EMEA Marketing team is a dynamic and collaborative group of experts who are passionate about delivering customer-centric marketing strategies that drive business growth and customer satisfaction. With a strong focus on teamwork and innovation, our team is committed to making a positive impact on our customers' lives through technology. We are a global team with a diverse range of backgrounds, experience, and perspectives, and we welcome applications from candidates who share our values and passion for customer experience.

📨 HOW TO APPLY

If you are a motivated and experienced customer experience professional looking to join a dynamic and innovative team, please submit your application, including your resume and a cover letter, to [insert contact email or link to application portal]. We look forward to hearing from you!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Apple. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.