Global Digital Accessibility Lead — Financial Services

🏢 ABOUT THE COMPANY

American Express is a global financial services company founded in 1850 with a mission to become the world's most respected service brand. As a leader in the industry, we serve more than 115 million card members and process over 5.4 billion transactions annually. Our company culture values diversity, equity, and inclusion, and we strive to make a positive impact on our customers, employees, and communities. With a global presence and a commitment to innovation, American Express is a great place to work for those who share our passion for excellence and customer satisfaction.

🎯 ROLE OVERVIEW

As the Global Digital Accessibility Lead for Financial Services, you will be responsible for ensuring that all digital products and services meet the highest standards of accessibility for people with disabilities. You will report to the Director of Digital Experience and will work closely with cross-functional teams to identify and implement accessibility solutions. This role requires a deep understanding of web accessibility guidelines, regulations, and industry best practices. Your impact will be felt globally, as you help to create a more inclusive and accessible digital experience for customers and employees alike.

📋 KEY RESPONSIBILITIES

• Conduct accessibility audits and provide recommendations for digital products and services

• Collaborate with development teams to implement accessibility features and fix accessibility issues

• Develop and maintain accessibility policies and procedures

develop and maintain accessibility training programs for employees

• Conduct testing and quality assurance to ensure accessibility standards are met

• Stay up-to-date with evolving accessibility regulations and guidelines

• Collaborate with stakeholders to identify and prioritize accessibility initiatives

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in accessibility, preferably in a financial services industry

• Deep understanding of WCAG 2.1, Section 508, and other accessibility guidelines and regulations

• Experience with accessibility testing tools and techniques

• Strong analytical and problem-solving skills

• Excellent communication and collaboration skills

• Bachelor's degree in Computer Science, Information Technology, or related field

⭐ PREFERRED QUALIFICATIONS

• Experience with accessibility frameworks and tools, such as Accessibility Compliance Framework (ACF)

• Knowledge of accessibility testing tools, such as WAVE, Lighthouse, or axe

• Experience with front-end development and web application architecture

• Familiarity with agile development methodologies

• PMP or similar project management certification

💰 WHAT WE OFFER

As a member of the American Express team, you will enjoy a competitive salary range of £50,000 - £80,000 per annum, depending on experience. We offer a comprehensive health insurance package, a generous retirement plan, and a minimum of 20 days' paid vacation per year. You will also have access to a £1,000 annual learning and development budget and a flexible remote work policy. Our team is known for its collaborative and inclusive culture, with a strong focus on employee engagement and growth opportunities.

👥 ABOUT THE TEAM

Our team is a diverse and dynamic group of professionals who share a passion for creating exceptional digital experiences. We work closely together to identify and solve complex problems, and we value innovation, creativity, and experimentation. With a focus on customer satisfaction and employee growth, we strive to make a positive impact on our customers, employees, and communities.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter explaining your experience and qualifications. We look forward to hearing from you within 2 weeks of the posting date.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to American Express. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.