Global Digital Experience Lead — E-commerce Strategy

🏢 ABOUT THE COMPANY

Kroger is the largest grocery retailer in the United States, founded in 1883 with a mission to 'feed the human spirit.' With a presence in over 2,700 stores across the country, Kroger operates on a people-first approach, prioritizing employee satisfaction, community involvement, and customer-centricity. As a leader in the retail industry, Kroger has grown to over 460,000 associates strong, making it a great place to work for those who share its values of respect, honesty, integrity, diversity, and inclusion.

🎯 ROLE OVERVIEW

As a Global Digital Experience Lead for E-commerce Strategy, you will be responsible for developing and implementing digital strategies to enhance the online shopping experience for Kroger's customers. Reporting directly to the Vice President of Digital Experience, you will lead cross-functional teams to design, launch, and maintain e-commerce platforms that drive sales growth, customer engagement, and loyalty. Your impact will be felt across the organization, influencing the future of retail and shaping the digital landscape of food and grocery retail.

📋 KEY RESPONSIBILITIES

Develop and execute digital strategies to drive e-commerce growth, enhance customer experience, and increase sales through data-driven insights and market research.

Design and implement user experience (UX) and user interface (UI) standards for Kroger's e-commerce platforms, ensuring seamless and intuitive browsing and checkout experiences.

Collaborate with cross-functional teams, including marketing, merchandising, and logistics, to launch new e-commerce initiatives and ensure smooth execution.

Analyze and report on key performance indicators (KPIs) to measure the success of digital strategies and e-commerce initiatives.

Stay up-to-date with industry trends, best practices, and emerging technologies to inform Kroger's digital strategy.

Partner with external vendors and partners to identify opportunities for innovation and cost savings.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in digital strategy, e-commerce, or a related field, with a proven track record of driving growth and improving customer experience.

Bachelor's degree in Marketing, Computer Science, or a related field, with a strong understanding of UX/UI principles and e-commerce best practices.

Expert-level proficiency in data analysis and reporting, with experience working with Google Analytics, Adobe Analytics, or similar tools.

Excellent communication and project management skills, with the ability to lead cross-functional teams and collaborate with stakeholders at all levels.

Proficiency in HTML, CSS, JavaScript, and other web development technologies.

Certification in digital marketing or e-commerce, such as Google Analytics or HubSpot, is a plus.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Marketing, or a related field.

Experience working in the retail industry, particularly in food and grocery retail.

Certification in UX/UI design, such as Nielsen Norman Group or UX Design Institute.

Proven expertise in A/B testing, experimentation, and analytics-driven decision making.

💰 WHAT WE OFFER

Kroger offers a competitive salary range of €60,000-€80,000 per year, depending on experience.

We provide comprehensive health insurance, including medical, dental, and vision coverage.

Our 401(k) plan matches 50% of employee contributions, up to 6% of annual salary.

You will enjoy up to 30 days of paid time off, including vacation and holidays, to recharge and spend time with loved ones.

Kroger invests in employee growth and development through a dedicated learning and development budget.

Our remote work policy allows you to work from anywhere, balancing work and personal life while staying connected with colleagues and clients.

Our team culture values collaboration, innovation, and continuous learning, providing a supportive and inclusive environment for all employees to thrive.

👥 ABOUT THE TEAM

Our team consists of experienced digital strategists, e-commerce specialists, and marketing professionals, working together to drive Kroger's digital transformation. We prioritize collaboration, open communication, and a customer-centric approach, with a focus on delivering results-driven solutions that meet the needs of our customers and stakeholders. We celebrate our recent wins, including the launch of a new e-commerce platform that increased sales by 25% and the implementation of a data-driven decision making framework that improved customer satisfaction by 15%.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume, a cover letter outlining your experience and qualifications, and any relevant work samples or portfolios. We look forward to reviewing your application and scheduling an interview. Expected response timeline: 7-10 business days.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Karl-Scharnagl-Ring 17, 81539
Salary	EUR 60,000 – 80,000 / year
Industry	General
Company	Kroger
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to Kroger. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.