Global Health Solutions Architect - Digital Engagement

🏢 ABOUT THE COMPANY

Cigna is a global health insurance company founded in 1792, providing health, life, accident and supplemental insurance products to individuals, families and businesses. With a focus on customer-centricity and innovation, Cigna is committed to improving the health, well-being and peace of mind of our customers worldwide. As a Fortune 250 company, Cigna has grown through strategic acquisitions and partnerships, solidifying its position as one of the world's most trusted and respected health insurance companies.

🎯 ROLE OVERVIEW

As a Global Health Solutions Architect - Digital Engagement, you will be responsible for developing and implementing digital solutions that enhance the customer experience and drive business growth. Working closely with cross-functional teams, you will analyze business needs and design scalable, secure, and user-friendly digital solutions that meet the evolving needs of our customers. Reporting to the Senior Director of Digital Solutions, you will play a critical role in shaping the future of Cigna's digital landscape and contributing to the company's continued success.

📋 KEY RESPONSIBILITIES

Develop and implement digital solutions that improve customer engagement, retention, and acquisition.

Collaborate with business stakeholders to understand requirements and design solutions that meet business objectives.

Design and develop scalable, secure, and user-friendly digital experiences that meet evolving customer needs.

Work with cross-functional teams to integrate digital solutions into existing systems and infrastructure.

Conduct user research and analysis to inform design decisions and improve customer outcomes.

Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and growth.

Identify and mitigate risks associated with digital solutions, ensuring compliance with regulatory requirements.

Develop and maintain technical documentation and knowledge base to support ongoing development and maintenance.

Provide technical expertise and guidance to junior team members and contribute to the growth and development of the team.

Develop and execute plans to improve digital solution performance, quality, and user adoption.

Implement and enforce industry-leading security and data protection practices to safeguard customer data and maintain confidentiality.

✅ REQUIRED QUALIFICATIONS

7+ years of experience in digital development, solutions architecture, or a related field.

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in digital solutions development, with a focus on user-centric design and customer experience.

In-depth knowledge of digital technologies, including cloud computing, API management, and microservices architecture.

Expertise in agile methodologies, with experience in Scrum or Kanban.

Experience with CI/CD pipelines, containerization, and DevOps practices.

Strong understanding of security principles, threat modeling, and compliance frameworks (e.g., HIPAA, PCI-DSS).

⭐ PREFERRED QUALIFICATIONS

Master's degree in Computer Science, Information Technology, or a related field.

Certification in digital solutions development, such as AWS Certified Solutions Architect or Microsoft Certified: Azure Developer Associate.

Experience with machine learning and artificial intelligence, with a focus on healthcare applications.

Experience with digital transformation initiatives, with a focus on customer experience and business growth.

💰 WHAT WE OFFER

Competitive salary range of 500,000 - 800,000 MXN per year, commensurate with experience.

Comprehensive health insurance package, including medical, dental, and vision coverage.

Retirement plan with employer matching contributions.

Generous paid time off policy, including vacation days and sick leave.

Learning and development budget for ongoing education and skills development.

Remote work policy, with flexible work arrangements and virtual collaboration tools.

Opportunities for growth and professional development, with a focus on career advancement and leadership development.

👥 ABOUT THE TEAM

Our team is comprised of experienced professionals from diverse backgrounds and industries. We work collaboratively, sharing knowledge and expertise to drive innovation and growth. With a focus on customer-centricity and digital transformation, we are committed to delivering exceptional results and making a meaningful impact on our customers' lives.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume, cover letter, and portfolio of work. We look forward to reviewing your application and discussing the details of this role with you.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Address	Calle de la República 1234, 01234
Salary	MXN 50,000 – 80,000 / year
Industry	General
Company	Cigna
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Cigna. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.