Global In-Flight Experience Designer - Remote Collaboration

🏢 ABOUT THE COMPANY

JetBlue is a major American low-cost airline and a wholly owned subsidiary of JetBlue Airways Corporation. Founded in 1998, JetBlue operates over 1,000 daily flights to over 100 destinations in the United States, the Caribbean, Central America, and South America. At JetBlue, we strive to be the best, not just the biggest, with a commitment to our customers, our crewmembers, and the communities we serve. We're a diverse and inclusive team, dedicated to providing exceptional customer experiences, while continuously improving our processes and systems to achieve operational excellence. Our culture values creativity, innovation, and collaboration, making us a great place to work.

🎯 ROLE OVERVIEW

As a Global In-Flight Experience Designer, you'll play a key role in shaping the future of in-flight entertainment and experience for JetBlue's customers. You'll be responsible for researching, designing, and implementing innovative solutions to enhance the passenger experience. Reporting to the Director of In-Flight Experience, you'll work closely with cross-functional teams, including Product Development, Engineering, and Digital Media. Your work will have a direct impact on customer satisfaction, loyalty, and overall brand perception.

📋 KEY RESPONSIBILITIES

. Collaborate with product teams to design and develop new in-flight entertainment systems and experiences. Conduct research to stay up-to-date on emerging trends, technologies, and best practices in the field. Develop wireframes, prototypes, and usability testing plans to ensure seamless passenger experiences. Design and implement innovative solutions to enhance passenger engagement and satisfaction. Collaborate with cross-functional teams to integrate new experiences into existing systems and infrastructure. Conduct user testing and gather feedback to inform design decisions. Analyze data and metrics to measure the effectiveness of new experiences. Develop and maintain product requirements documents to ensure alignment with business objectives.

✅ REQUIRED QUALIFICATIONS

Bachelor's degree in Human-Computer Interaction, User Experience Design, or related field. 8+ years of experience in experience design, product development, or a related field. Proven track record of delivering innovative, user-centered design solutions that drive business results. Strong understanding of human-centered design principles, user research methods, and usability testing. Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, and InVision. Excellent communication and collaboration skills, with experience working with cross-functional teams. Experience with product management and requirements gathering. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Human-Computer Interaction, User Experience Design, or related field. Experience with agile development methodologies and Scrum frameworks. Familiarity with cloud-based design tools such as InVision Cloud or Adobe XD. Proficiency in programming languages such as JavaScript, HTML, or CSS. Experience with data analysis and visualization tools such as Tableau or Power BI.

💰 WHAT WE OFFER

Salary range: €65,000 - €80,000 per annum. Comprehensive health insurance package, including medical, dental, and vision coverage. 401(k) retirement plan with company match. Generous paid time off policy, including vacation days, sick leave, and holidays. Professional development opportunities, including training, mentorship, and conference sponsorships. Remote work policy, with flexibility to work from home and collaborate with team members worldwide. A dynamic and diverse team culture that values creativity, innovation, and collaboration.

👥 ABOUT THE TEAM

Our design team is a diverse and talented group of experience designers, researchers, and product managers who are passionate about creating exceptional customer experiences. We work collaboratively to design and develop innovative solutions that drive business results. Recent wins include the launch of our new in-flight entertainment system and the development of a personalized customer experience platform. We're a team that values continuous learning, experimentation, and improvement, and we're always looking for new ways to push the boundaries of what's possible.

📨 HOW TO APPLY

Please submit your resume, portfolio, and a cover letter that highlights your experience and qualifications for this role. We expect to begin reviewing applications within the next 2 weeks, with a start date of August 1st.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to JetBlue. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.