Global Payments Operations Coordinator — UK Fintech

🏢 ABOUT THE COMPANY

Stripe is a technology company that builds economic infrastructure for the internet. Founded in 2010, Stripe has grown to become one of the most valuable privately held companies in the world, with a valuation of over $70 billion. Our mission is to increase the GDP of the internet, and we're doing that by making it easy for businesses of all sizes to accept payments and manage their finances. We're a remote-first company with a team of over 5,000 employees from all corners of the globe. At Stripe, we value transparency, customer obsession, and continuous improvement.

🎯 ROLE OVERVIEW

As a Global Payments Operations Coordinator, you will play a key role in supporting the growth of Stripe's payments business. You will work closely with our cross-functional teams to identify and resolve operational issues, improve processes, and implement new technologies to drive business results. You will be responsible for delivering world-class payment experiences to our merchants and customers, and ensuring that our systems are operating efficiently and effectively. You will report to a Senior Operations Manager and will have the opportunity to work with a talented team of operations professionals who share your passion for delivering exceptional customer experiences.

📋 KEY RESPONSIBILITIES

. Manage and monitor payment operations workflows across multiple platforms and systems to ensure timely and accurate processing of payments.

. Collaborate with cross-functional teams to identify and resolve operational issues, improve processes, and implement new technologies to drive business results.

. Develop and maintain complex reports and dashboards to track key performance indicators and provide insights to stakeholders.

. Work with stakeholders to develop and implement solutions to drive business growth and improve customer experiences.

. Collaborate with the finance team to prepare and review financial reports and ensure accurate and timely reconciliation of payments.

. Develop and implement process improvements to increase efficiency and reduce costs.

. Ensure compliance with regulatory requirements and industry standards.

. Provide excellent customer service and support to merchants and customers.

. Participate in on-call rotation to provide support for payments operations outside of business hours.

. Stay up-to-date with industry trends and regulatory changes and provide recommendations for updates to processes and systems.

. Develop and maintain relationships with key stakeholders, including finance, product, and engineering teams.

. Communicate effectively with various teams and stakeholders to ensure alignment and effective execution of business goals.

✅ REQUIRED QUALIFICATIONS

. 2+ years of experience in payments operations or a related field.

. Bachelor's degree in a related field, such as business administration, computer science, or mathematics.

. Strong technical skills, including proficiency in SQL, Excel, and data visualization tools.

. Excellent analytical and problem-solving skills, with the ability to think critically and outside the box.

. Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders.

. Experience with payments processing systems, such as Stripe, PayPal, or Authorize.net.

. Familiarity with regulatory requirements and industry standards.

. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

⭐ PREFERRED QUALIFICATIONS

. Master's degree in a related field.

. Experience with cloud-based technologies, such as Amazon Web Services or Microsoft Azure.

. Familiarity with programming languages, such as Python or Java.

. Experience with data analytics tools, such as Tableau or Power BI.

. Certification in payments operations or a related field.

💰 WHAT WE OFFER

At Stripe, we offer a competitive salary range of £50,000 - £80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, a retirement plan, and a generous vacation policy. We provide a £1,000 learning and development budget to support your ongoing education and professional development. As a remote-first company, we offer flexible work arrangements and a dedicated remote work budget to support your productivity and well-being. We're a collaborative and dynamic team that values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is welcoming and inclusive to all.

👥 ABOUT THE TEAM

Our payments operations team is a high-performing group of professionals who are passionate about delivering exceptional customer experiences and driving business growth. We're a collaborative and dynamic team that values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is welcoming and inclusive to all. We're known for our strong sense of curiosity and our willingness to take on new challenges and learn from our mistakes. Recent wins include the launch of a new payments platform and the development of a new customer journey map.

📨 HOW TO APPLY

If you're a motivated and detail-oriented professional with a passion for payments operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We're looking for individuals who are passionate about delivering exceptional customer experiences and driving business growth, and we're excited to receive applications from candidates who share our values and commitment to excellence.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	123 Main St, SW1A 0AA
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Stripe
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Stripe. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.