Head of Digital Customer Experience — Omnichannel E-commerce Specialist

🏢 ABOUT THE COMPANY

Panda Express, a leading global fast-casual dining brand, was founded in 1983 in California, USA. Our mission is to spread the spirit of the Golden Dragon, serving high-quality Chinese-American cuisine to millions of customers worldwide. With over 2,500 locations in 46 states and 30 countries, we're a rapidly growing company that's passionate about delivering an exceptional customer experience. At Panda Express, we're a family of dedicated entrepreneurs, innovators, and community leaders who strive for excellence every day.

🎯 ROLE OVERVIEW

As our new Head of Digital Customer Experience, you'll play a vital role in shaping the future of our e-commerce strategy, ensuring seamless customer journeys across all channels. Reporting directly to the CMO, you'll work closely with cross-functional teams to design, develop, and implement innovative digital solutions that drive sales, engagement, and customer satisfaction. Your focus will be on creating omnichannel experiences that integrate online and offline touchpoints, leveraging data insights to inform business decisions and enhance customer loyalty.

📋 KEY RESPONSIBILITIES

Develop and execute a comprehensive e-commerce strategy aligned with company goals and objectives.

Lead a team of digital marketers, developers, and designers to design and implement new digital experiences, measuring success through A/B testing, user behavior analysis, and customer feedback.

Collaborate with the IT team to ensure seamless integration with existing systems, platforms, and infrastructure.

Analyze customer data and behavior to inform data-driven decisions and optimize digital marketing campaigns.

Stay up-to-date with the latest e-commerce trends, technologies, and best practices to maintain a competitive edge.

Contribute to the development of our customer experience vision and strategy, working closely with the CMO and senior leadership.

Partner with the product team to design and launch new digital products and services that meet customer needs and drive business growth.

✅ REQUIRED QUALIFICATIONS

Minimum 8 years of experience in digital marketing, e-commerce, or a related field, with a focus on customer experience and strategy.

Proven track record of driving business growth through innovative digital solutions, with a strong understanding of customer behavior and preferences.

Bachelor's degree in Marketing, Business, or a related field, or equivalent experience.

Excellent leadership and collaboration skills, with the ability to motivate and inspire cross-functional teams to achieve high-level goals.

Strong analytical and problem-solving skills, with the ability to collect and analyze customer data to inform business decisions.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Marketing, Business, or a related field, or equivalent experience.

Certifications in digital marketing, e-commerce, or customer experience management.

Experience with e-commerce platforms, such as Shopify, Magento, or Salesforce.

Strong understanding of cloud-based technologies, including AWS, Azure, or Google Cloud.

💰 WHAT WE OFFER

We offer a highly competitive salary range of EUR 60,000 - 80,000 per year, depending on experience.

A comprehensive health insurance package, including medical, dental, and vision coverage.

A generous retirement plan, matching a portion of your contributions up to 5%.

20 paid vacation days per year, plus 10 additional holidays and flexible work arrangements.

A dedicated learning and development budget to support your professional growth and development.

A dynamic, remote-friendly work environment that encourages collaboration and innovation.

👥 ABOUT THE TEAM

Our digital marketing team is a diverse group of passionate professionals who are dedicated to delivering exceptional customer experiences. We're a tight-knit team that values open communication, creativity, and continuous learning. Recent projects include the launch of our new e-commerce platform, which saw a 25% increase in sales within the first quarter.

📨 HOW TO APPLY

To apply, please submit your resume and a brief cover letter outlining your experience, skills, and achievements in digital customer experience. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Berlin, DE
Address	Friedrichstraße 23-25, 10117
Salary	EUR 60,000 – 80,000 / year
Industry	General
Company	Panda Express
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Panda Express. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.