Head of E-Commerce Platform Operations and Integration
Head of E-Commerce Platform Operations and Integration
š¢ ABOUT THE COMPANY
H-E-B is a privately held supermarket chain with headquarters in San Antonio, Texas, and a presence in the German market since 2018. Our mission is to help customers save time, save money, and live better. With over 140,000 employees, we are one of the largest private employers in Germany. We offer our customers a wide range of products, services, and amenities, and strive to create a positive impact on the communities we serve. Our culture is built on a strong foundation of values, including customer loyalty, respect for our employees, and a commitment to excellence. We are proud of our achievements, including being named one of the Best Places to Work in Germany by a recent survey.
šÆ ROLE OVERVIEW
As the Head of E-Commerce Platform Operations and Integration at H-E-B, you will be responsible for managing the day-to-day operations of our e-commerce platform, ensuring seamless integration with our in-store operations, and driving business growth through data-driven insights. You will report directly to the Director of Retail and E-Commerce, and will be part of a dynamic team of professionals who are passionate about delivering exceptional customer experiences. Your impact will be felt across the organization, as you work to drive business growth, improve operational efficiency, and enhance the overall shopping experience for our customers.
š KEY RESPONSIBILITIES
* Manage the day-to-day operations of our e-commerce platform, ensuring maximum uptime and performance.
* Develop and implement strategic plans to drive business growth, improve operational efficiency, and enhance the overall shopping experience for our customers.
* Collaborate with cross-functional teams, including in-store operations, logistics, and marketing, to ensure seamless integration with our e-commerce platform.
* Analyze data and market trends to inform business decisions and drive growth.
* Develop and maintain relationships with key vendors and partners to ensure optimal pricing and service levels.
* Identify and implement process improvements to enhance operational efficiency and reduce costs.
* Develop and manage budgets, forecasts, and financial reports to ensure accurate financial reporting and compliance.
* Stay up-to-date with industry trends and best practices, and apply this knowledge to drive business growth and improve operational efficiency.
ā REQUIRED QUALIFICATIONS
* 5+ years of experience in e-commerce operations, with a focus on managing day-to-day operations and driving business growth.
* Proven track record of success in managing large-scale e-commerce platforms, with a focus on operational efficiency and customer satisfaction.
* Strong analytical and problem-solving skills, with the ability to analyze data and market trends to inform business decisions.
* Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
* Strong business acumen, with the ability to develop and manage budgets, forecasts, and financial reports.
* Bachelor's degree in Business Administration, Computer Science, or related field.
ā PREFERRED QUALIFICATIONS
* 7+ years of experience in e-commerce operations, with a focus on managing day-to-day operations and driving business growth.
* Experience with e-commerce platform management tools, such as Shopify or Salesforce Commerce Cloud.
* Familiarity with data analytics tools, such as Google Analytics or Tableau.
* Experience with project management methodologies, such as Agile or Scrum.
š° WHAT WE OFFER
* Competitive salary range of EUR 65,000 - EUR 80,000 per year, depending on experience.
* Comprehensive health insurance, including medical, dental, and vision coverage.
* Generous retirement plan, with a 4% match and 6% employer contribution.
* 25 days of paid vacation per year, plus 10 paid holidays.
* Learning and development budget, with opportunities for professional growth and development.
* Flexible remote work policy, with the option to work from home or in our offices.
š„ ABOUT THE TEAM
Our team is a dynamic group of professionals who are passionate about delivering exceptional customer experiences. We are a collaborative and diverse team, with a strong focus on operational efficiency and customer satisfaction. We are always looking for ways to improve our processes and enhance the overall shopping experience for our customers. We are proud of our recent wins, including a significant increase in online sales and a notable reduction in customer complaints.
šØ HOW TO APPLY
To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
We expect to fill this role within 6-8 weeks of posting. Apply now to take the first step in your career with H-E-B!
š Job Details
| Job Type | FULL TIME |
| Location | Berlin, DE |
| Address | Braunschweiger Str. 27, 10178 |
| Salary | EUR 65,000 ā 80,000 / year |
| Industry | General |
| Company | H-E-B |
| Valid Until | 2026-09-13 |
šØ How to Apply
Submit your updated CV and a brief cover letter to H-E-B. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.