Lead Store Operations Specialist — Germany

🏢 ABOUT THE COMPANY

PetSmart, founded in 1986, is a leading retailer of pet food, supplies, and services, operating over 1,600 stores across North America and Europe. Our mission is to provide pet owners with a unique shopping experience, expert advice, and a wide range of products to meet the needs of their pets. Based on our values of teamwork, innovation, and customer focus, we have become a great place to work, with many opportunities for growth and development. Our commitment to animal welfare and community involvement has earned us numerous awards and recognition within the industry.

🎯 ROLE OVERVIEW

As a Lead Store Operations Specialist at PetSmart, you will play a key role in ensuring the smooth operation of our stores, driving sales growth, and delivering exceptional customer service. You will oversee store layouts, manage inventory, and provide guidance to store employees on sales strategies, product knowledge, and customer service standards. Reporting directly to the Store Manager, you will be responsible for driving business results, coaching and developing team members, and maintaining a positive store environment.

📋 KEY RESPONSIBILITIES

Maintain a clean, safe, and welcoming store environment, adhering to company standards and local regulations.

Ensure accurate and efficient inventory management, including receiving, stocking, and pricing merchandise.

Analyze sales data to identify opportunities for growth and develop strategies to drive sales.

Collaborate with the Store Manager to develop and implement employee training programs, focusing on sales techniques, product knowledge, and customer service.

Monitor store operations, identifying areas for improvement and making recommendations to increase efficiency and productivity.

Develop and maintain strong relationships with store employees, providing coaching, feedback, and recognition to promote a positive work environment.

✅ REQUIRED QUALIFICATIONS

Bachelor's degree in Business Administration, Retail Management, or a related field.

Minimum 3 years of experience in retail operations, preferably in a leadership role.

Proven track record of driving sales growth and improving operational efficiency.

Excellent communication and interpersonal skills, with the ability to build strong relationships with employees and customers.

Proficiency in Microsoft Office and ability to learn and use company-specific software.

⭐ PREFERRED QUALIFICATIONS

Experience working in a fast-paced, dynamic retail environment.

Certification in retail operations or a related field.

Fluency in German, in addition to English.

Experience with inventory management software and systems.

💰 WHAT WE OFFER

We offer a competitive salary range of €50,000 to €80,000 per year, depending on experience.

Eligibility for our comprehensive health insurance plan and retirement savings program.

The opportunity to participate in our learning and development budget, focusing on leadership development, sales techniques, and industry trends.

A generous vacation package, including 20 paid days off per year.

The possibility of remote work arrangements, with 2 days of flexible work per week.

A dynamic, supportive team environment, with regular team-building activities and social events.

👥 ABOUT THE TEAM

Our team of 15 store operations specialists works closely together, sharing knowledge, best practices, and expertise to drive business results. We have a collaborative and supportive work environment, with a focus on growth, development, and customer satisfaction.

We are a high-performing team, with recent wins including a 15% increase in sales growth and a 25% reduction in store operating costs.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We expect to respond to all applicants within 2 weeks.

Please ensure that your application includes your contact information, including phone number and email address.

📋 Job Details

Job Type	FULL TIME
Location	Berlin, DE
Address	Hauptstraße 123, 10969
Salary	EUR 50,000 – 80,000 / year
Industry	General
Company	PetSmart
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to PetSmart. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.