Marriott Hotel Operations Manager — Germany Market Expansion

🏢 ABOUT THE COMPANY

Marriott International, Inc. is the largest hotel chain in the world, founded in 1927 by J. Willard and Alice S. Marriott. With a mission to provide hospitality and make every guest feel welcome, Marriott has grown to over 7,000 properties across 131 countries, employing over 430,000 people. Our company culture is built on a foundation of teamwork, integrity, and excellence. We are known for our award-winning loyalty program and are consistently recognized as a top employer. Our values include putting people first, embracing change, and acting with integrity.

🎯 ROLE OVERVIEW

As the Hotel Operations Manager at Marriott, you will be responsible for the day-to-day management of one of our properties in Germany. You will oversee a team of hotel staff, including front desk, housekeeping, and F&B teams, ensuring excellent guest satisfaction and exceeding revenue targets. You will report directly to the Regional Operations Manager and will be expected to contribute to the growth and success of the hotel. Your impact will be felt by our guests, who rely on us to provide exceptional service and a seamless experience.

📋 KEY RESPONSIBILITIES

- Develop and implement strategies to improve hotel operations, including front desk, housekeeping, and F&B services, to exceed revenue targets and exceed guest satisfaction scores.

- Lead and manage a team of hotel staff, providing feedback, coaching, and training to ensure excellent performance and high morale.

- Ensure compliance with Marriott's policies and procedures, as well as local laws and regulations, to minimize risk and maintain a safe working environment.

- Analyze financial performance, including revenue, labor costs, and expenses, to identify areas for cost savings and improvement.

- Collaborate with the sales team to develop and execute sales strategies, resulting in increased revenue and occupancy.

- Conduct regular guest satisfaction surveys and analyze results to identify areas for improvement.

- Ensure accurate and timely reporting of financial and operational performance to management.

- Implement sustainable practices and initiatives to reduce the hotel's environmental impact.

✅ REQUIRED QUALIFICATIONS

- 5+ years of experience in hotel management, preferably in a leadership role.

- Bachelor's degree in Hospitality Management or related field.

- Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.

- Experience with hotel management software, including property management systems and revenue management tools.

- Strong analytical skills, with the ability to interpret financial data and make informed decisions.

- Certification in hospitality management or a related field, such as a Certified Hotel Administrator (CHA) or Certified Hotel Manager (CHM), is highly desirable.

⭐ PREFERRED QUALIFICATIONS

- Master's degree in Hospitality Management or related field.

- Experience in a multi-unit or regional role, with a focus on operations and revenue growth.

- Knowledge of local laws and regulations, including employment, taxation, and environmental regulations.

- Experience with sustainability initiatives and green certifications, such as the LEED or ISO 14001 standards.

💰 WHAT WE OFFER

At Marriott, we offer a competitive salary range of €50,000-€80,000 per year, as well as a comprehensive benefits package, including health insurance, a retirement plan, and generous vacation time. We also offer a learning and development budget to support your professional growth and certification. Our hybrid policy allows for a mix of remote and on-site work, and our hotel provides a dynamic and inclusive work environment, with opportunities to collaborate with a diverse team of colleagues. As a valuable member of our team, you will have the opportunity to grow and develop your career, with opportunities for advancement to more senior roles.

👥 ABOUT THE TEAM

Our hotel staff is a close-knit team of professionals who work together to deliver exceptional guest experiences. We are passionate about hospitality and are committed to exceeding our guests' expectations. We collaborate closely with each other, sharing ideas and best practices to ensure that our guests receive the best possible service. Recent wins include exceeding revenue targets and achieving high guest satisfaction scores.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We expect applications to be received within the next two weeks. Please note that only shortlisted candidates will be contacted for an interview.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Marriott. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.