Operations Support Manager - Restaurant Experience

🏢 ABOUT THE COMPANY

Subway is the world's largest fast-food chain, founded in 1965 by Fred DeLuca and Dr. Peter Buck. We have over 41,600 locations in more than 100 countries, serving more than 2.5 billion customers annually. Our mission is to be the leader in the quality food industry, inspiring a better life for our customers and team members. We're a values-driven company that focuses on innovation, customer satisfaction, and teamwork. We're committed to making a positive impact on our communities through our sustainability initiatives and charitable endeavors. At Subway, we offer a dynamic and supportive work environment where our team members can grow and develop their skills.

🎯 ROLE OVERVIEW

As an Operations Support Manager, you will play a critical role in ensuring the smooth operation of our restaurants. You will be responsible for providing hands-on support to our restaurant teams, driving sales growth, and implementing initiatives to improve customer satisfaction. You will report directly to the Regional Director and will be part of a high-performing team that is passionate about delivering exceptional customer experiences. Your impact will be measured by your ability to increase sales, improve customer satisfaction ratings, and maintain high standards of quality and cleanliness in our restaurants.

📋 KEY RESPONSIBILITIES

• Develop and implement sales growth strategies to increase revenue and drive business results.

• Provide on-site support to our restaurant teams, focusing on customer satisfaction, quality, and cleanliness.

• Analyze sales data and customer feedback to identify opportunities for improvement and implement changes.

• Collaborate with the Regional Director to set goals, objectives, and key performance indicators (KPIs) for the restaurant teams.

• Conduct regular restaurant visits to monitor progress, provide coaching, and address any concerns.

• Develop and maintain relationships with key suppliers and vendors to ensure optimal pricing and service.

• Identify areas for cost savings and implement initiatives to reduce waste and improve efficiency.

• Develop and implement training programs to enhance the skills and knowledge of our restaurant teams.

• Maintain accurate records and reports, including sales data, customer feedback, and team performance metrics.

✅ REQUIRED QUALIFICATIONS

• 3+ years of experience in restaurant operations, preferably in a fast-food chain.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.

• Proven track record of driving sales growth and improving customer satisfaction ratings.

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with restaurant teams, suppliers, and vendors.

• Ability to work in a fast-paced environment, with a focus on quality, safety, and customer satisfaction.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Hospitality Management, or a related field.

• Experience with sales analysis and forecasting tools, such as Excel or SalesForce.

• Knowledge of food safety and sanitation procedures, with a Food Safety Certification (e.g., HACCP, Food Safety Manager Certification).

• Bilingual or multilingual skills, with proficiency in German and English.

💰 WHAT WE OFFER

We offer a competitive salary of €55,000 - €75,000 per year, based on experience.

We provide a comprehensive health insurance package, including medical, dental, and vision coverage.

We offer a retirement plan, with a company match of 5%.

We provide 20 days of paid vacation, plus 10 national holidays.

We offer a learning and development budget, with support for professional certifications, training programs, and conferences.

We offer a hybrid work policy, with the option to work remotely 2 days a week.

We have a dynamic and supportive team culture, with opportunities for career growth and development.

👥 ABOUT THE TEAM

Our team is comprised of experienced professionals who are passionate about delivering exceptional customer experiences. We have a collaborative and supportive work environment, with a focus on teamwork, innovation, and customer satisfaction. Our team is committed to making a positive impact on our communities through our sustainability initiatives and charitable endeavors.

📨 HOW TO APPLY

If you're a motivated and results-driven professional with a passion for restaurant operations, please submit your application, including your resume and a cover letter, to [insert contact email or online application portal]. We look forward to hearing from you!

📋 Job Details

Job Type	FULL TIME
Location	Berlin, DE
Address	Wilhelmstraße 123, 10117
Salary	EUR 55,000 – 75,000 / year
Industry	General
Company	Subway
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Subway. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.