Part-Time E-Commerce Operations Coordinator (Customer Service)

🏢 ABOUT THE COMPANY

Amazon is a multinational technology company based in Seattle, Washington. Founded in 1994 by Jeff Bezos, the company has grown to become one of the world's largest and most successful e-commerce platforms, providing a vast range of products and services to millions of customers worldwide. With a strong focus on innovation, customer obsession, and long-term thinking, Amazon has established itself as a leader in the technology industry and a great place to work for employees who share its values. As a leading employer, Amazon has been recognized for its commitment to diversity, equity, and inclusion, as well as its efforts to develop and support its employees' careers.

🎯 ROLE OVERVIEW

As a Part-Time E-Commerce Operations Coordinator (Customer Service), you will play a critical role in ensuring the delivery of outstanding customer service to Amazon's customers in the United Kingdom. You will be responsible for handling customer inquiries, responding to feedback, and resolving issues in a timely and professional manner. You will work closely with the Operations team to identify and address any customer service issues, and contribute to the development and implementation of strategies to improve customer satisfaction. This is an excellent opportunity to develop your skills in customer service, problem-solving, and teamwork, and to contribute to the success of Amazon's e-commerce operations.

📋 KEY RESPONSIBILITIES

Process customer inquiries and resolve issues in a timely and professional manner

Work closely with the Operations team to identify and address customer service issues

Develop and implement strategies to improve customer satisfaction

Collaborate with other teams to ensure seamless customer service operations

Provide excellent customer service through multiple communication channels

Identify and report customer service trends and patterns

Develop and maintain knowledge of Amazon's policies, procedures, and products

Contribute to the development of customer service training and coaching programs

Participate in continuous improvement initiatives to enhance customer service operations

Communicate effectively with internal stakeholders to resolve customer issues

✅ REQUIRED QUALIFICATIONS

2+ years of experience in customer service, customer support, or a related field

Excellent communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

Ability to maintain confidentiality and handle sensitive information

High school diploma or equivalent required

Bachelor's degree in a related field (e.g. business, communications) preferred

⭐ PREFERRED QUALIFICATIONS

1-2 years of experience in e-commerce customer service

Experience working in a call center or similar environment

Knowledge of Amazon's products and services

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Amazon. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.