Pharmacy Operations Support Specialist — UK Region

🏢 ABOUT THE COMPANY

CVS Health is a retail pharmacy giant founded in 1963 that has transformed into a leading healthcare provider with over 30,000 locations globally. Our mission is to innovate and invest in the health of our customers, patients, and communities. With a strong culture of teamwork, innovation, and customer-centricity, we strive to be a great place to work for our employees. Our achievements include becoming one of the Fortune's Most Admired Companies in Healthcare and being recognized as a Leader in Healthcare Provider Market Research by Frost & Sullivan.

🎯 ROLE OVERVIEW

As a Pharmacy Operations Support Specialist, you will play a vital role in ensuring seamless pharmacy operations across CVS Health's UK region. Reporting to the Regional Pharmacy Operations Manager, you will work closely with pharmacy teams to implement operational improvements, enhance customer satisfaction, and drive business growth. Your expertise will have a direct impact on the success of our pharmacies, making a positive difference in the lives of our customers.

📋 KEY RESPONSIBILITIES

. Provide operational support to pharmacy teams to ensure effective execution of daily tasks and activities.

. Conduct regular site visits to monitor pharmacy operations, identify areas for improvement, and implement necessary changes.

. Develop and maintain relationships with pharmacy teams to understand their needs, provide training, and support their professional growth.

. Collaborate with the Regional Pharmacy Operations Manager to develop and execute regional operational strategies.

. Identify and implement process improvements to enhance customer satisfaction, productivity, and operational efficiency.

. Analyze sales data and customer feedback to inform business decisions and drive growth.

. Develop and maintain accurate records of pharmacy operations, including sales data, customer feedback, and team performance.

✅ REQUIRED QUALIFICATIONS

. 2+ years of experience in a pharmacy or retail environment, preferably in a supervisory or operations role.

. Bachelor's degree in Pharmacy, Business Administration, or a related field.

. Strong knowledge of pharmacy operations, including dispensing, inventory management, and customer service.

. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.

. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

. Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications.

⭐ PREFERRED QUALIFICATIONS

. Experience working in a leadership or management role, preferably in a pharmacy or retail environment.

. Certification in a relevant field, such as pharmacy operations or business management.

. Strong understanding of customer relationship management (CRM) software and ability to create reports and dashboards.

. Experience with sales and customer analytics tools, including data visualization software.

💰 WHAT WE OFFER

As a Pharmacy Operations Support Specialist, you can expect a competitive salary range of £50,000 to £80,000 per annum, plus benefits. Our comprehensive benefits package includes a generous holiday allowance, opportunities for growth and development, and a competitive pension scheme. You will also have access to our employee discount program, which offers discounts on products and services from top brands. We are committed to creating a positive and inclusive work environment, where you can grow and develop your career.

👥 ABOUT THE TEAM

Our Pharmacy Operations team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional pharmacy services. With a team size of around 10-15 members, we work closely together to achieve our goals, share knowledge, and support each other's growth. In the past year, we have successfully implemented a range of operational improvements that have enhanced customer satisfaction and driven business growth.

📨 HOW TO APPLY

If you are a motivated and results-driven individual with a passion for pharmacy operations, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you and discussing this exciting opportunity further.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to CVS. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.