Regional E-commerce Operations Manager, German Market

🏢 ABOUT THE COMPANY

Kohl's is a leading American department store chain founded in 1962 with over 1,160 locations across the United States. Our mission is to inspire and empower families to live a more fulfilled life through a unique shopping experience that's personal, engaging, and entertaining. As a company, we're committed to delivering excellence, fostering a culture of inclusivity and respect, and making a positive impact on our communities. With a rich history of innovation and a focus on customer satisfaction, Kohl's has become a beloved destination for families across America.

🎯 ROLE OVERVIEW

As Regional E-commerce Operations Manager for our German market, you will play a critical role in leading our e-commerce strategy and ensuring seamless customer experiences across all online touchpoints. Reporting directly to our E-commerce Director, you will be responsible for driving business growth, improving customer satisfaction, and fostering a culture of innovation within our e-commerce team. Your impact will be felt across the organization as you collaborate with cross-functional teams to develop and execute strategic initiatives that drive revenue growth and customer loyalty.

📋 KEY RESPONSIBILITIES

- Develop and execute e-commerce strategies that align with company goals and objectives, driving revenue growth and customer satisfaction

- Lead a team of e-commerce professionals in delivering exceptional customer experiences across all online touchpoints, including website, mobile app, and social media

- Collaborate with cross-functional teams, including marketing, merchandising, and logistics, to develop and execute strategic initiatives that drive business growth and customer loyalty

- Analyze customer behavior and preferences to inform e-commerce strategies and drive business growth

- Stay up-to-date with the latest e-commerce trends and technologies, identifying opportunities to innovate and improve customer experiences

- Develop and manage budgets to drive e-commerce growth and customer satisfaction

- Identify and implement process improvements to increase efficiency and productivity within the e-commerce team

- Foster a culture of innovation and experimentation within the e-commerce team, encouraging a culture of continuous learning and improvement

- Provide regular reporting and insights on e-commerce performance to stakeholders, including senior leadership and cross-functional teams

- Collaborate with external partners and vendors to drive e-commerce growth and customer satisfaction

✅ REQUIRED QUALIFICATIONS

- 8+ years of experience in e-commerce operations, management, or leadership

- Proven track record of driving business growth and improving customer satisfaction in e-commerce

- Strong leadership and management skills, with experience leading high-performing teams

- Excellent analytical and problem-solving skills, with experience analyzing customer behavior and preferences to inform e-commerce strategies

- Strong communication and collaboration skills, with experience working with cross-functional teams to drive business growth and customer satisfaction

- Bachelor's degree in Business Administration, Marketing, or related field

- Proficiency in languages including German and English

⭐ PREFERRED QUALIFICATIONS

- Master's degree in Business Administration, Marketing, or related field

- Experience with e-commerce platforms and technologies, including Shopify, Magento, or Salesforce Commerce Cloud

- Experience with data analytics tools and technologies, including Google Analytics or Tableau

- Certification in e-commerce or digital marketing

💰 WHAT WE OFFER

We offer a highly competitive salary range of €55,000 - €75,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and generous vacation days. Our company offers a remote work policy, allowing you to work from the comfort of your own home. We also provide a learning and development budget to support your career growth and professional development. Our team culture is collaborative and inclusive, with a focus on innovation and customer satisfaction.

👥 ABOUT THE TEAM

Our e-commerce team is a dynamic and fast-paced group of professionals who are passionate about delivering exceptional customer experiences. We're a close-knit team that values collaboration, innovation, and continuous learning. We're proud of our recent wins, including a 25% increase in online sales and a 95% customer satisfaction rating. We're excited to welcome a new team member who shares our passion for e-commerce and customer satisfaction.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Hamburger Chaussee 100, 12345
Salary	EUR 55,000 – 75,000 / year
Industry	General
Company	Kohl's
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Kohl's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.