Regional Pharmacy Operations Manager — Community Health Initiatives

🏢 ABOUT THE COMPANY

CVS is a leading healthcare retailer with a rich history dating back to 1963. Our mission is to help people on their path to better health. With over 1,200 pharmacies across the UK, we are one of the largest and most trusted healthcare providers in the country. Our commitment to excellence has earned us numerous awards and recognition, making us a great place to work. Our culture values innovation, teamwork, and customer-centricity, and we're constantly looking for talented individuals to join our team.

🎯 ROLE OVERVIEW

As a Regional Pharmacy Operations Manager, you will play a key role in driving the delivery of high-quality pharmacy services across our regional portfolio. Reporting to the Head of Pharmacy Operations, you will lead a team of pharmacy managers, ensuring seamless day-to-day operations and striving for excellence in patient care. Your impact will be felt across the region, influencing patient outcomes and driving business growth.

📋 KEY RESPONSIBILITIES

• Develop and execute regional pharmacy strategies to drive service excellence and business growth.

• Lead a team of pharmacy managers, providing coaching and mentorship to ensure high-performance standards.

• Conduct regular site visits to monitor progress, provide guidance, and identify opportunities for improvement.

• Foster strong relationships with local healthcare providers, GPs, and other stakeholders to promote collaborative working.

• Analyze operational data to inform business decisions and optimize pharmacy performance.

• Stay up-to-date with changing regulations, policies, and best practices to ensure CVS remains at the forefront of pharmacy excellence.

• Collaborate with the Head of Pharmacy Operations to develop and implement regional strategies aligned with national initiatives.

• Represent CVS at regional and national meetings, promoting our brand and expertise.

• Develop and implement training programs to enhance staff skills and knowledge.

• Ensure compliance with all relevant laws, regulations, and company policies.

• Conduct performance evaluations and provide constructive feedback to pharmacy managers.

• Manage budgets and resources effectively to drive business growth and optimize pharmacy performance.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in pharmacy operations, with a proven track record of leadership and management.

• A degree in a relevant field (e.g., pharmacy, healthcare management). Postgraduate qualifications or certifications (e.g., MBA, MSc) are desirable.

• Strong technical skills in pharmacy operations, including experience with relevant software and systems.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced environment, handling multiple priorities and deadlines.

• Strong analytical and data analysis skills, with experience in data-driven decision-making.

• Valid UK driving license and ability to travel frequently.

• Registered with the General Pharmaceutical Council (GPhC).

• Fluency in English, with excellent written and verbal communication skills.

⭐ PREFERRED QUALIFICATIONS

• Experience in a multi-site or regional pharmacy operations environment.

• Knowledge of NHS policies, procedures, and initiatives.

• Familiarity with pharmacy software and systems, including Meditech and Pinnacle.

• Proven track record of driving business growth and improving operational efficiency.

• Certified in pharmacy leadership or management (e.g., Certified Pharmacy Manager, CPM).

💰 WHAT WE OFFER

• Competitive salary range: £50,000 - £80,000 per annum, depending on experience.

• Comprehensive health insurance and pension scheme.

• 25 days' annual leave, plus bank holidays and additional days for charity work.

• Training and development budget to support professional growth and development.

• Hybrid working policy, with flexible working arrangements to suit individual needs.

• Collaborative team culture, with opportunities for career growth and progression.

👥 ABOUT THE TEAM

Our team of pharmacy managers and operations specialists work closely together to drive the success of our pharmacy business. We value collaboration, innovation, and customer-centricity, and we're committed to delivering exceptional patient care. Our team is made up of experienced professionals with a passion for pharmacy and a commitment to excellence. Recent wins include implementing new pharmacy software, improving patient satisfaction scores, and driving business growth through strategic partnerships.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your CV, a cover letter outlining your experience and qualifications, and a brief statement on why you're the ideal candidate for this role. We anticipate that interviews will take place within 2-3 weeks of application receipt.

📋 Job Details

Job Type	FULL TIME
Location	London, GB
Address	123-125 Princes Street, EC2R 8AG
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	CVS
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to CVS. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.