Remote Customer Service Representative - Delivery Operations Team

🏢 ABOUT THE COMPANY

Domino's was founded in 1960 in Ypsilanti, Michigan, USA. With over 15,000 stores across 85 countries, we are the largest pizza chain in the world. Our mission is to be the best pizza delivery company in the world, committed to quality, value, and customer satisfaction, while fostering a culture of innovation, entrepreneurship, and opportunity. As a recognized leader in the industry, we continuously innovate through the use of technology, new products, and exceptional customer service. With a presence in the Philippines for over 20 years, we have become a household name and a favorite among locals and tourists alike.

🎯 ROLE OVERVIEW

As a Remote Customer Service Representative - Delivery Operations Team, you will be an essential part of our delivery operations team, playing a crucial role in ensuring our customers receive seamless service. You will be responsible for handling customer calls, responding to online chats and emails, and resolving any issues related to orders, delivery, and customer service. You will report directly to the Delivery Operations Manager and will be part of a dynamic team that is passionate about delivering exceptional customer service.

📋 KEY RESPONSIBILITIES

. Handle customer calls, online chats, and emails efficiently and effectively, resolving any issues related to orders, delivery, and customer service.

. Provide accurate and timely information to customers regarding their orders, delivery status, and any promotions or offers.

. Respond to online reviews and social media comments in a professional and timely manner.

. Work closely with the delivery team to ensure that orders are delivered on time and to the customer's satisfaction.

. Identify and report any operational issues or concerns to the Delivery Operations Manager.

. Collaborate with the customer service team to resolve complex customer issues.

. Provide feedback and suggestions to improve customer service and operations.

. Participate in training and development programs to stay up-to-date with company policies, procedures, and products.

. Meet or exceed customer satisfaction targets and key performance indicators.

. Perform other duties as assigned by the Delivery Operations Manager.

✅ REQUIRED QUALIFICATIONS

. At least 2 years of experience in customer service, preferably in a call center or retail environment.

. Bachelor's degree in any field, preferably in a related field such as business administration, hospitality, or marketing.

. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.

. Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.

. Proficient in using computer software and applications, particularly CRM systems and communication tools.

. Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration.

. Flexibility to work variable shifts, including evenings, weekends, and holidays.

. Willingness to undergo training and development programs to enhance skills and knowledge.

⭐ PREFERRED QUALIFICATIONS

. Experience in the food service or delivery industry.

. Knowledge of the Philippine market and customers' preferences.

. Familiarity with CRM systems and customer service software.

. Basic knowledge of marketing and social media principles.

. Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.

. Experience in handling customer complaints and resolving issues.

💰 WHAT WE OFFER

. Competitive salary range of PHP 50,000 - PHP 80,000 per month.

. Health insurance coverage for you and your dependents.

. Retirement plan with company matching contributions.

. 10 days of paid vacation leave per year, plus additional leave for holidays and special occasions.

. Ongoing learning and development opportunities, including training and development programs.

. Flexible work arrangements, including remote work options.

. Collaborative and dynamic work environment with a team of passionate and dedicated individuals.

. Opportunities for career growth and professional development.

👥 ABOUT THE TEAM

Our Remote Customer Service Representative - Delivery Operations Team is a dynamic and passionate group of individuals who are dedicated to delivering exceptional customer service. We are a team of customer service experts who are committed to providing a seamless and enjoyable experience for our customers. We work closely together to ensure that our customers receive timely and accurate information, and we are passionate about resolving any issues that may arise. Our team is led by experienced managers who are passionate about customer service and are committed to supporting the growth and development of our team members.

📨 HOW TO APPLY

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to the following email address: [insert email address]. We look forward to receiving your application and reviewing your qualifications.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, PH
Address	111, Eastwood Avenue, Eastwood City, Libis, Quezon City, 1800
Salary	PHP 50,000 – 80,000 / year
Industry	General
Company	Domino's
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to Domino's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.