Remote Postal Operations Coordinator — Manila Team

🏢 ABOUT THE COMPANY

The United States Postal Service (USPS) is the largest civilian employer in the world with a legacy dating back to 1775. Our mission is to provide reliable and affordable mail and package services to our customers, with a focus on customer satisfaction and employee excellence. With over 500,000 employees worldwide, USPS is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our commitment to innovation and customer-centricity has earned us a reputation as a great place to work.

🎯 ROLE OVERVIEW

As a Remote Postal Operations Coordinator, you will play a critical role in supporting the Manila team's daily operations, ensuring smooth and efficient mail processing and distribution. You will work closely with our operations team to coordinate tasks, manage workflow, and provide exceptional customer service. This role exists to enhance our customer experience, improve operational efficiency, and drive business growth. You will report directly to the Operations Manager and have a significant impact on our team's success.

📋 KEY RESPONSIBILITIES

• Coordinate mail processing and distribution activities with the Operations team to ensure timely and accurate delivery of mail and packages.

• Manage workflow and prioritize tasks to optimize productivity and efficiency.

• Provide exceptional customer service through phone, email, and online chat, resolving customer complaints and inquiries promptly and professionally.

• Develop and maintain knowledge of USPS products, services, and policies to provide accurate information to customers.

• Collaborate with the Operations team to identify areas for improvement and implement process enhancements.

• Analyze data and metrics to track performance and identify trends.

• Ensure compliance with USPS policies, procedures, and regulations.

• Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

• Perform administrative tasks, such as data entry, reporting, and record-keeping.

• Participate in cross-functional projects and initiatives to drive business growth and improvement.

✅ REQUIRED QUALIFICATIONS

• 3+ years of experience in operations, customer service, or a related field.

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• Proven experience in coordinating tasks, managing workflow, and providing exceptional customer service.

• Strong knowledge of USPS products, services, and policies.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work independently and collaboratively in a remote team environment.

• High school diploma or equivalent required.

• Basic computer skills and proficiency in Microsoft Office.

• Experience with data analysis and metrics tracking.

⭐ PREFERRED QUALIFICATIONS

• Experience working in a mail and package handling environment.

• Certification in Customer Service or Operations Management.

• Familiarity with USPS's operations and procedures.

• Proficiency in Microsoft Excel, Access, or other data analysis tools.

💰 WHAT WE OFFER

As a member of the USPS team, you can expect a competitive salary range of PHP 50,000 - PHP 80,000 per month, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off. You will also have access to ongoing learning and development opportunities, a hybrid remote work policy, and a dynamic team culture that values diversity, equity, and inclusion. We offer a growth path for career advancement and professional growth, as well as opportunities for professional development and advancement.

👥 ABOUT THE TEAM

Our Manila team is a dynamic and diverse group of professionals who are passionate about delivering exceptional customer service and driving business growth. We work collaboratively to solve problems, share knowledge, and support each other in our daily work. Our team is committed to innovation, customer-centricity, and continuous improvement, with a focus on delivering results that exceed customer expectations.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume, cover letter, and a brief description of your experience and qualifications. We expect to hear from selected candidates within 7-10 business days.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, PH
Address	1550 Benavidez St, Pasay City, Philippines, 1300
Salary	PHP 50,000 – 80,000 / year
Industry	General
Company	USPS
Valid Until	2026-09-14

📨 How to Apply

Submit your updated CV and a brief cover letter to USPS. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.