Restaurant Operations Manager — Regional Training and Development

🏢 ABOUT THE COMPANY

Chick-fil-A, Inc. is a multinational fast-food empire with a rich history dating back to 1946, founded by S. Truett Cathy. With over 2,600 locations across the United States and Canada, Chick-fil-A is committed to serving high-quality food and providing excellent customer service while remaining true to its core values of treating every person with honor, dignity, and respect. As one of the largest fast-food chains in the world, Chick-fil-A offers a unique and fulfilling career experience. At Chick-fil-A, our employees are known as 'Team Members,' and we strive to create a work environment where everyone feels valued and empowered to grow.

🎯 ROLE OVERVIEW

The Restaurant Operations Manager — Regional Training and Development will be responsible for leading the development of training programs, coaching restaurant staff, and collaborating with franchise operators to improve restaurant performance and overall customer experience. This role will report directly to the Regional Training Manager and will work closely with the restaurant operations team to achieve business objectives. The successful candidate will have a strong background in training and development, excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.

📋 KEY RESPONSIBILITIES

- Develop and implement comprehensive training programs for restaurant staff, including onboarding, ongoing training, and leadership development.

- Collaborate with franchise operators to identify areas for improvement and implement strategies to enhance restaurant performance and customer satisfaction.

- Coach and mentor restaurant staff to improve their skills and knowledge, with a focus on leadership development and succession planning.

- Analyze restaurant performance data to identify trends and areas for improvement, and develop recommendations to improve restaurant operations.

- Work closely with the regional training manager to develop and implement regional training initiatives.

- Conduct regular site visits to assess restaurant performance and provide coaching and feedback to restaurant staff.

- Develop and maintain relationships with key stakeholders, including franchise operators, restaurant staff, and corporate partners.

- Stay up-to-date with industry trends and best practices in training and development, and apply this knowledge to improve restaurant operations.

- Develop and manage training budgets, including procurement of training materials and resources.

- Ensure compliance with company policies and procedures, including regulatory requirements and industry standards.

- Provide exceptional customer service to internal and external customers, including restaurant staff, franchise operators, and corporate partners.

✅ REQUIRED QUALIFICATIONS

- 5+ years of experience in training and development, preferably in the fast-food industry.

- A bachelor's degree in a related field, such as education, human resources, or business administration.

- Strong background in adult learning theory and instructional design.

- Excellent communication, coaching, and leadership skills.

- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.

- Strong analytical and problem-solving skills, with the ability to analyze data and develop recommendations.

- Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.

- Strong attention to detail and organizational skills.

- Ability to travel up to 50% of the time, including overnight trips.

⭐ PREFERRED QUALIFICATIONS

- Master's degree in a related field, such as education, human resources, or business administration.

- Experience working with adult learners and developing training programs for diverse audiences.

- Certification in a training and development discipline, such as Certified Professional in Learning and Performance (CPLP).

- Experience working in a multinational organization or with diverse cultural backgrounds.

- Knowledge of the fast-food industry and trends in restaurant operations and customer service.

💰 WHAT WE OFFER

As a Restaurant Operations Manager — Regional Training and Development with Chick-fil-A, you can expect a competitive salary range of 55,000-80,000 EUR per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid vacation days. You will have access to a learning and development budget to support your ongoing growth and development, as well as opportunities for career advancement and professional growth. Our team culture is built on a foundation of respect, empathy, and open communication, and we strive to create a work environment that is safe, inclusive, and supportive. We offer a hybrid work policy, with flexibility to work remotely and in the office, and we prioritize work-life balance and employee well-being.

👥 ABOUT THE TEAM

Our team is a group of highly motivated and dedicated professionals who are passionate about the fast-food industry and committed to delivering exceptional results. We work collaboratively, leveraging our diverse skills and expertise to achieve business objectives and drive growth. Our team is small but agile, with a flat organizational structure that allows for open communication and quick decision-making. We celebrate our successes and learn from our failures, and we strive to create a work environment that is fun, inclusive, and supportive.

📨 HOW TO APPLY

If you are a motivated and experienced training and development professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We review applications on a rolling basis, so we encourage you to apply early. We look forward to hearing from you!

📋 Job Details

Job Type	FULL TIME
Location	Karlsruhe, DE
Address	Schwäbicher Str. 23, 76131
Salary	EUR 55,000 – 80,000 / year
Industry	General
Company	Chick-fil-A
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Chick-fil-A. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.