Senior Business Process Optimization Specialist — Healthcare

🏢 ABOUT THE COMPANY

Humana is a multinational health insurer founded in 1961 in Louisville, Kentucky. With over 19,000 employees worldwide, we strive to provide innovative healthcare solutions to improve our members' lives. Our mission is to empower our members with the knowledge and resources to achieve their best health. By combining data-driven insights, advanced technology, and compassionate care, we aim to be the leading healthcare partner in the industry.

🎯 ROLE OVERVIEW

As a Senior Business Process Optimization Specialist, you will play a critical role in driving process improvements across our organization. Reporting to the Director of Operations, you will work closely with cross-functional teams to identify areas for optimization, design and implement process changes, and measure the impact of these changes. Your focus will be on streamlining operations, enhancing efficiency, and improving member experiences.

📋 KEY RESPONSIBILITIES

• Develop and implement process improvement initiatives to reduce costs, increase productivity, and enhance member satisfaction.

• Conduct thorough process analyses to identify opportunities for improvement and develop recommendations to address these opportunities.

• Collaborate with stakeholders to design and implement process changes, including developing training plans and communicating changes to team members.

• Develop and track metrics to measure the impact of process improvements, and make data-driven decisions to inform future process changes.

• Provide thought leadership and guidance to junior team members on process optimization best practices.

• Conduct regular business process reviews to identify new areas for improvement.

• Develop and maintain process documentation, including procedures, policies, and training materials.

• Identify and implement opportunities to leverage technology to improve business processes.

• Collaborate with IT to implement process improvements that require technology changes.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in business process optimization, process improvement, or a related field.

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• Proven track record of driving process improvements that result in measurable cost savings, productivity gains, or enhanced member experiences.

• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform process decisions.

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.

• Experience with process mapping, lean methodology, and continuous improvement principles.

• Proficiency in Microsoft Office, particularly Excel, and experience with process improvement software.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Operations Management, or a related field.

• Certification in process improvement, such as Certified Process Improvement Professional (CPIM) or Certified Quality Engineer (CQE).

• Experience working in a healthcare or insurance industry.

• Experience with data analytics tools, such as Tableau or Power BI.

💰 WHAT WE OFFER

• Salary range: 550,000 - 750,000 MXN per year.

• Comprehensive health insurance for you and your family.

• Retirement plan with employer match.

• 20 days of paid vacation per year.

• 5 days of paid sick leave per year.

• Learning and development budget to support your professional growth.

• Work from home policy, with flexibility to work from the office if needed.

👥 ABOUT THE TEAM

Our team is composed of experienced professionals who share a passion for process improvement and a commitment to delivering exceptional member experiences. We work collaboratively to drive process changes, share best practices, and recognize each other's achievements. Recent highlights include implementing a new process that reduced cycle time by 25% and launching a team-wide quality improvement initiative.

📨 HOW TO APPLY

If you are a motivated and results-driven professional with a passion for process improvement, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to receiving your application within the next 2 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Salary	MXN 550,000 – 750,000 / year
Industry	General
Company	Humana
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Humana. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.