Senior Business Systems Analyst (Digital Transformation)

🏢 ABOUT THE COMPANY

FedEx is a multinational courier delivery services company founded in 1971 with over 500,000 employees globally. Our mission is to connect people and possibilities to create a better world. With a strong culture of innovation and customer obsession, we strive to be a great place to work by providing opportunities for growth and development.

🎯 ROLE OVERVIEW

As a Senior Business Systems Analyst, you will play a critical role in driving business process improvement initiatives, analyzing complex business problems, and collaborating with cross-functional teams to develop innovative solutions. You will report to the Manager of Digital Transformation and be responsible for delivering high-quality business outcomes that drive revenue growth, improve operational efficiency, and enhance customer experience.

📋 KEY RESPONSIBILITIES

Develop and maintain business requirements specifications for digital transformation projects; Collaborate with business stakeholders to gather and document business requirements; Analyze complex business data to identify trends and insights that inform business decisions; Design and implement process improvements that drive operational efficiency and cost savings; Develop and maintain business cases for digital transformation projects; Collaborate with IT teams to ensure seamless integration of new systems and processes; Develop and maintain metrics to measure success of digital transformation initiatives; Identify and mitigate risks associated with digital transformation projects; Develop and deliver reports, presentations, and other communication materials to stakeholders.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in business analysis, process improvement, or related field; Bachelor's degree in Business Administration, Computer Science, or related field; Strong analytical and problem-solving skills with the ability to interpret complex data and develop actionable insights; Experience with business process improvement methodologies (e.g. Six Sigma, BPMN); Strong communication and interpersonal skills with the ability to collaborate with cross-functional teams; Experience with project management methodologies (e.g. Agile, Waterfall).

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Computer Science, or related field; Certification in business analysis or project management (e.g. CBAP, PMP); Experience with cloud-based business applications (e.g. Salesforce, Workday); Familiarity with data analytics tools and technologies (e.g. Tableau, Power BI).

💰 WHAT WE OFFER

Competitive salary range of 50,000 - 80,000 NGN per month; Comprehensive health insurance plan; 10% annual retirement contribution; 20 days of paid vacation per year; Annual learning and development budget of 200,000 NGN; Flexible remote work policy with option for hybrid work arrangement; Collaborative and dynamic team culture with opportunities for growth and development.

👥 ABOUT THE TEAM

Our team is comprised of experienced professionals with a passion for digital transformation and business process improvement. We work collaboratively to deliver high-quality solutions that meet the needs of our customers. Recent wins include the successful implementation of a cloud-based customer relationship management system and the development of a predictive analytics model to inform business decisions.

📨 HOW TO APPLY

Please submit your application, including your resume and a cover letter, to our online portal. We expect to respond to all applications within 2 weeks.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to FedEx. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.