Senior Cross-Functional Customer Experience Strategist

🏢 ABOUT THE COMPANY

Target, one of the world's largest retailers, was founded in 1902 in Minneapolis, Minnesota, with a mission to make Target a place where guests can discover exciting, well-designed products at an affordable price. Today, we have over 1,900 stores globally with a strong presence in the United Kingdom, employing thousands of team members who are passionate about delivering exceptional customer experiences. Our company culture is built on a set of values that emphasize a commitment to our guests, our communities, and our team members. At Target, we strive to be a place where guests can find what they need to make their lives better, easier, and more enjoyable, and where our team members can grow and develop their skills.

🎯 ROLE OVERVIEW

As a Senior Cross-Functional Customer Experience Strategist, you will play a critical role in defining and delivering customer experience strategies across multiple business units, leveraging your expertise in customer insights, stakeholder management, and project management. You will work closely with cross-functional teams, including Marketing, Guest Experience, and Merchandising, to develop and implement customer-centric initiatives that drive business growth and improve guest satisfaction. Reporting directly to the Director of Customer Experience, you will have a significant impact on shaping the future of Target's customer experience strategy.

📋 KEY RESPONSIBILITIES

Develop and implement customer experience strategies across multiple business units, leveraging customer insights and stakeholder management expertise to drive business growth and improve guest satisfaction.

Collaborate with cross-functional teams, including Marketing, Guest Experience, and Merchandising, to develop and implement customer-centric initiatives.

Conduct market research and analyze customer data to identify trends and opportunities for improvement.

Lead stakeholder management efforts to ensure alignment and buy-in across business units.

Develop and manage project plans, timelines, and budgets to ensure successful project delivery.

Analyze project outcomes and develop recommendations for future initiatives.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in customer experience, market research, or a related field.

Master's degree in Business Administration, Marketing, or a related field.

Proven expertise in customer experience strategy development and implementation.

Excellent stakeholder management and project management skills.

Strong analytical and problem-solving skills.

Excellent communication and presentation skills.

⭐ PREFERRED QUALIFICATIONS

Experience in a retail or consumer goods industry.

Familiarity with customer experience metrics and analytics tools.

Knowledge of design thinking and lean methodology.

Certification in customer experience or a related field.

💰 WHAT WE OFFER

Competitive salary range £50,000 - £80,000 per annum.

Generous health insurance and retirement plan.

20 days of annual leave and 8 bank holidays.

£1,000 annual learning and development budget.

Flexible hybrid work policy with the option to work remotely.

Opportunities for career growth and professional development.

👥 ABOUT THE TEAM

Our cross-functional team consists of 10 members, including a mix of senior leaders and junior associates. We work collaboratively, sharing ideas and expertise to drive business growth and improve guest satisfaction. Recent wins include the launch of our new customer loyalty program and the development of a customer experience roadmap.

📨 HOW TO APPLY

Please submit your application, including your resume and a cover letter, to this job posting. We expect to respond to all applications within 7-10 working days.

📋 Job Details

Job Type	FULL TIME
Location	London, GB
Address	23 High Street, EC1V 0BT
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Target
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Target. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.