Senior Customer Experience Strategist — African Retail

🏢 ABOUT THE COMPANY

Best Buy Co., Inc., founded in 1966, is a Fortune 100 technology retailer that is dedicated to connecting people, technology, and solutions. Headquartered in Richfield, Minnesota, with over 100,000 employees in the United States and Canada, Best Buy combines innovative customer services with a vast product selection and engaging store experiences.

🎯 ROLE OVERVIEW

As a Senior Customer Experience Strategist for our African operations, you will play a critical role in shaping the retail experience for customers across Nigeria. Reporting to the Regional Director of Customer Experience, you will work closely with cross-functional teams to design and implement customer-centric initiatives, drive customer loyalty, and exceed business objectives.

📋 KEY RESPONSIBILITIES

Develop and execute customer experience strategies that drive business growth and customer satisfaction across multiple channels.

Design and implement customer-centric initiatives, including loyalty programs, customer feedback mechanisms, and personalized marketing campaigns.

Collaborate with store operations teams to ensure seamless execution of customer experience initiatives.

Analyze customer feedback and behavior data to identify trends and areas for improvement.

Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

Work with the Regional Director of Customer Experience to develop and implement key performance metrics and reports.

Stay up-to-date with industry trends and best practices in customer experience and apply knowledge to drive innovation in our African operations.

✅ REQUIRED QUALIFICATIONS

Minimum 8 years of experience in customer experience strategy, customer loyalty programs, or a related field.

Bachelor's degree in Marketing, Business Administration, or a related field.

Proven track record of developing and executing successful customer experience strategies that drive business growth and customer satisfaction.

Excellent communication, project management, and analytical skills.

Experience working with cross-functional teams, including store operations, marketing, and sales.

Familiarity with customer feedback and behavior data analysis tools and techniques.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Marketing, Business Administration, or a related field.

Experience working in the retail or technology industry.

Certification in customer experience or a related field.

Familiarity with project management methodologies, such as Agile or Scrum.

💰 WHAT WE OFFER

Competitive salary range: NGN 500,000 - 800,000 per annum.

Health insurance and retirement plan for employees and their dependents.

20 days of annual vacation leave.

Learning and development budget for certification programs, training workshops, and industry conferences.

Flexible remote work policy with regular team meetings and check-ins.

Opportunities for growth and professional development within the company.

👥 ABOUT THE TEAM

You will be joining a dynamic and collaborative team of customer experience professionals who are passionate about delivering exceptional customer experiences across Africa. Our team is comprised of experienced professionals from various backgrounds, including retail, technology, and marketing. We value creativity, innovation, and teamwork, and we are committed to driving business growth and customer satisfaction.

📨 HOW TO APPLY

If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your resume and cover letter to [insert contact email]. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, NG
Address	Plot 123, Block C, Lekki Toll Plaza, Lekki, 101233
Salary	NGN 500,000 – 800,000 / year
Industry	General
Company	Best Buy
Valid Until	2026-09-16

📨 How to Apply

Submit your updated CV and a brief cover letter to Best Buy. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.