Senior Customer Experience Strategist for German Markets

🏢 ABOUT THE COMPANY

Circle K is a global convenience store chain founded in 1951, operating in 20 countries with over 16,000 locations. Our mission is to empower our customers and communities to take control of their lives by providing convenient and friendly services. We strive to be a great place to work, fostering a culture of innovation, collaboration, and customer-centricity. Our achievements include being recognized as one of the most admired companies in the world by Fortune Magazine. As a company, we are committed to creating a positive impact on our environment, communities, and customers' lives.

🎯 ROLE OVERVIEW

As a Senior Customer Experience Strategist for German Markets, you will be responsible for developing and implementing customer experience strategies to drive sales growth, enhance customer satisfaction, and increase loyalty. You will report directly to the Head of Customer Experience and work closely with cross-functional teams to deliver results. This role is critical to our success in the German market, and your impact will be felt across the organization.

📋 KEY RESPONSIBILITIES

Develop and execute customer experience strategies to drive sales growth, enhance customer satisfaction, and increase loyalty in the German market.

Collaborate with cross-functional teams, including marketing, operations, and supply chain, to deliver customer experience initiatives.

Conduct customer research and analysis to identify trends, preferences, and pain points.

Design and implement loyalty programs, promotions, and events to drive customer engagement.

Develop and maintain customer experience metrics and KPIs to measure success.

Partner with the marketing team to develop and execute marketing campaigns that drive customer engagement and sales.

Stay up-to-date with industry trends and competitor activity, providing insights and recommendations to inform customer experience strategies.

Analyze customer feedback and sentiment to identify areas for improvement.

Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in customer experience, marketing, or a related field.

Master's degree in Business Administration, Marketing, or a related field.

Proven track record of developing and executing successful customer experience strategies.

Excellent communication and project management skills.

Experience working with cross-functional teams and stakeholders.

Fluency in German and English.

⭐ PREFERRED QUALIFICATIONS

Certification in customer experience or marketing.

Experience working in the convenience store or retail industry.

Knowledge of market research and analysis tools.

💰 WHAT WE OFFER

Salary range: €55,000 - €80,000 per annum.

Comprehensive health insurance and retirement plan.

20 days of paid vacation per year.

€500 budget for learning and development.

Flexible remote work policy with 2 days per week in the office.

Opportunity to work with a global company with a strong culture and values.

Growth path for career development and advancement.

👥 ABOUT THE TEAM

You will join a dynamic and collaborative team of customer experience professionals who are passionate about delivering exceptional customer experiences. We value innovation, creativity, and teamwork, and we are committed to creating a positive impact on our customers' lives.

📨 HOW TO APPLY

Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you within the next 2 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Bahnhofstraße 10, 12345
Salary	EUR 55,000 – 80,000 / year
Industry	General
Company	Circle K
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Circle K. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.