Senior Customer Success Operations Manager — German Market Growth

🏢 ABOUT THE COMPANY

JetBlue is a low-cost American airline headquartered in Long Island City, New York. Founded in 1998, our mission is to bring humanity to air travel. With over 1,000 aircraft and a fleet size of 1,400 routes, we are one of the world's largest carriers. Our culture is centered around values like care, integrity, accountability, passion, and fun. We've been named one of the Best Places to Work by the Human Rights Campaign and have been a leader in LGBTQ+ inclusion.

🎯 ROLE OVERVIEW

As Senior Customer Success Operations Manager — German Market Growth, you will be responsible for leading our customer success operations team focused on Germany. You will work closely with our sales, marketing, and product teams to develop and execute strategies for expanding our presence in the German market. This role will have a direct impact on our growth and customer satisfaction in this region. You will report to the Director of Customer Success and will be responsible for managing a team of customer success managers.

📋 KEY RESPONSIBILITIES

Design and implement customer success strategies for the German market

Develop and manage customer success training programs for sales and customer success teams

Collaborate with the sales team to ensure a seamless handover from sales to customer success

Analyze customer data and feedback to identify trends and areas for improvement

Develop and track key performance indicators (KPIs) for customer success in the German market

Manage and maintain relationships with key stakeholders, including customer success managers and sales teams

Develop and implement process improvements to increase efficiency and productivity

Provide regular reporting and updates to senior leadership on customer success metrics and trends

✅ REQUIRED QUALIFICATIONS

Minimum 8 years of experience in customer success operations, sales, or a related field

Bachelor's degree in business, marketing, or a related field

Proven track record of developing and implementing customer success strategies that drive growth and customer satisfaction

Strong leadership and management skills, with experience managing a team of customer success managers

Excellent communication and collaboration skills, with the ability to work with cross-functional teams

Fluency in German and English (written and verbal)

⭐ PREFERRED QUALIFICATIONS

Experience working in the airline or travel industry

Familiarity with German market trends and customer preferences

Certification in customer success management or a related field

Experience with customer relationship management (CRM) software

💰 WHAT WE OFFER

We offer a competitive salary range of €55,000 - €75,000 per year

We provide a comprehensive health insurance plan and a retirement plan

You will receive 25 days of paid vacation per year and 10 days of paid sick leave

We offer a budget for learning and development, as well as opportunities for professional growth and advancement

Our remote or hybrid policy allows you to work from home or in our office, depending on your preference

Our team culture is centered around care, integrity, accountability, passion, and fun

👥 ABOUT THE TEAM

Our customer success team is comprised of 10 professionals, with a mix of sales, marketing, and product experience. We work collaboratively to develop and execute customer success strategies that drive growth and customer satisfaction. Recent wins include launching a new product line and expanding our presence in key markets.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter outlining your experience and qualifications. We expect to review applications within the next 2-3 weeks.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, DE
Address	Am Mühlenberg 10, 10115
Salary	EUR 55,000 – 70,000 / year
Industry	General
Company	JetBlue
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to JetBlue. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.