Senior Data Analyst — E-commerce Analytics Specialist

🏢 ABOUT THE COMPANY

Starbucks, founded in 1971, is a global coffee company with a rich history of innovation and customer satisfaction. Our mission is to inspire and nurture the human spirit, one remarkable cup at a time. With over 30,000 locations in more than 75 countries, we are a leader in the coffee industry, committed to quality, diversity, and community. We strive to create a positive impact on the communities we serve and a welcoming work environment for our employees.

🎯 ROLE OVERVIEW

As a Senior Data Analyst — E-commerce Analytics Specialist at Starbucks, you will play a critical role in driving business growth and customer satisfaction by leveraging data insights to inform our e-commerce strategy. You will work closely with cross-functional teams, including marketing, sales, and operations, to analyze sales data, track key performance indicators, and identify opportunities to optimize our online shopping experience. Reporting to the Director of E-commerce, you will have a significant impact on our online revenue growth and customer engagement.

📋 KEY RESPONSIBILITIES

• Develop and maintain complex data models, dashboards, and reports to analyze e-commerce sales data, track key performance indicators, and identify opportunities for growth.

• Collaborate with cross-functional teams to design and implement data-driven marketing campaigns, product promotions, and pricing strategies.

• Analyze customer behavior, preferences, and pain points to inform product development, customer experience improvements, and loyalty programs.

• Develop and maintain predictive models to forecast sales, optimize product assortment, and identify opportunities for incremental revenue.

• Work with IT teams to integrate data from various sources, ensure data quality, and implement data governance best practices.

• Present data insights and recommendations to senior leadership and stakeholders, and communicate complex data concepts to non-technical audiences.

• Stay up-to-date with the latest data analytics tools, technologies, and methodologies, and apply this knowledge to drive business growth and customer satisfaction.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in data analysis, business intelligence, or a related field, with a strong background in e-commerce analytics.

• Master's degree in Data Analytics, Business Administration, Computer Science, or a related field.

• Expert-level skills in SQL, data modeling, and data visualization tools such as Tableau, Power BI, or D3.js.

• Strong understanding of statistical concepts, data mining techniques, and machine learning algorithms.

• Proficiency in data integration tools, data governance best practices, and data security protocols.

• Excellent communication and presentation skills, with the ability to communicate complex data insights to non-technical audiences.

• Experience working with cross-functional teams to drive business growth and customer satisfaction.

⭐ PREFERRED QUALIFICATIONS

• Experience with cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure.

• Familiarity with data quality frameworks, such as Data Quality Framework (DQF) or Data Quality Management (DQM).

• Certification in data analytics, business intelligence, or a related field, such as Certified Data Analyst (CDA) or Certified Business Intelligence Analyst (CBIA).

• Experience with e-commerce platforms, such as Shopify, Magento, or Salesforce Commerce Cloud.

💰 WHAT WE OFFER

We offer a highly competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement plan, and a generous learning and development budget. We also offer 25 days of annual leave, plus bank holidays, and a flexible remote work policy to support work-life balance. Our team culture is collaborative, supportive, and inclusive, with a strong focus on diversity and inclusion. We are committed to growth and development, with opportunities for career advancement and professional growth.

👥 ABOUT THE TEAM

Our e-commerce team is a dynamic and fast-paced group of professionals who are passionate about driving business growth and customer satisfaction through data-driven insights. We are a collaborative team that values open communication, transparency, and teamwork. We have recent wins in implementing data-driven marketing campaigns that have driven significant revenue growth, and we are excited to continue innovating and pushing the boundaries of what is possible in e-commerce analytics.

📨 HOW TO APPLY

Please submit your application, including your resume and a cover letter, to [insert contact email]. We look forward to hearing from you! We expect to fill this position within 6 weeks of advertising.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to starbucks. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.